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- Tasks: Manage operations for exciting escorted group tours and ensure smooth travel experiences.
- Company: Join a vibrant adventure tour operator focused on cultural connections and unique travel experiences.
- Benefits: Enjoy flexible working, competitive salary, 25 days holiday, and fun social events.
- Why this job: Be part of a dynamic team that values adventure, culture, and personal growth.
- Qualifications: Experience in tour operations, excellent communication skills, and strong attention to detail required.
- Other info: Opportunity for ongoing training, career development, and paid volunteering days.
The predicted salary is between 27600 - 28800 £ per year.
Are you passionate about off-the-beaten track adventure travel? Do you have experience arranging Escorted Group Tours? We are excited to be working with this growing independent adventure tour operator that prides itself on bringing people from different cultures and communities together!
As Senior Operations Executive, you will play a key role in delivering exceptional client travel experiences through the smooth operations of escorted group tours. Reporting to the Head of Operations, you’ll oversee logistics, negotiate competitive rates with DMCs and travel partners, support tour leaders and ensure high standards across the board. This is an amazing opportunity to join a company that offers flexible working and lots of fantastic perks / benefits!
JOB DESCRIPTION:- Responsible for the full operations of a portfolio of Escorted Group Tours
- Liaise with our DMC partners to confirm allocations and book services for Escorted Group Tours itineraries
- Negotiate competitive rates with DMC partners
- Assist with operational & crisis issues while tours are on the road
- Obtain and assist clients and staff with visa-supporting documentation/visa processes.
- Ensuring standards of safety and quality are adhered to in all aspects of tour operation
- Prepare Tour Leaders for travel, including booking services, briefing and debriefing, and creating tour specific paperwork for them
- Consolidate and report feedback to our DMC partners post tour
- Work with the Product team on hotel descriptions and the product database
- Partake in the rotation of the 24-hour emergency mobile phone (typically 8-10 weeks a year), once trained
- Represent the company at trade shows and attend networking events
- Participate in training events and overseas FAM trips
- Experience of working within an Operations Department for a Tour Operator is essential
- Experience in dealing with operational emergencies is preferred
- Excellent attention to detail and organisation skills
- Ability to multi-task and work to deadlines
- Excellent verbal and written communication skills
- The ability to deal with clients in a professional manner by email, phone, or face-to-face
- Good working knowledge of Windows OS and Microsoft Office packages
- Competency with database systems
- Competitive salary of £32,000 - £33,000 (DOE)
- Hybrid / London (2-4 days per month in the office)
- Monday - Friday 9:00am - 5:30pm
- 25 days holiday per year (additional days with long service)
- On-going training and career development
- Service sabbatical
- Paid volunteering days
- Monthly social get-togethers and summer and Christmas parties.
- Cycle to work scheme
- Staff travel / familiarisation trips
- Self-Investment Fund and Self-Investment Day
INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email regis@traveltraderecruitment.co.uk If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Senior Operations Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Executive
✨Tip Number 1
Familiarise yourself with the latest trends in adventure travel and the specific destinations that the company operates in. This knowledge will not only help you during interviews but also demonstrate your genuine passion for the role.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience with escorted group tours. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the operations side of the business.
✨Tip Number 3
Prepare to discuss your experience with operational emergencies in detail. Think of specific examples where you successfully managed a crisis during a tour, as this will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 4
Research the company's DMC partners and understand their role in the tour operation process. Being able to speak knowledgeably about these partnerships during your interview will highlight your proactive approach and readiness for the position.
We think you need these skills to ace Senior Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations within the travel industry. Focus on your skills in managing escorted group tours, negotiating with partners, and handling operational emergencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for adventure travel and your understanding of the role. Mention specific experiences that demonstrate your ability to deliver exceptional client travel experiences.
Highlight Relevant Skills: Emphasise your attention to detail, organisational skills, and ability to multi-task. Provide examples of how you've successfully managed logistics or dealt with crises in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and professional communication is key, especially since excellent verbal and written skills are essential for this role.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Your Passion for Adventure Travel
Make sure to express your enthusiasm for off-the-beaten track adventure travel during the interview. Share personal experiences or stories that highlight your love for exploring different cultures and communities, as this aligns with the company's mission.
✨Demonstrate Your Operational Expertise
Be prepared to discuss your previous experience in operations within a tour operator context. Highlight specific examples where you successfully managed logistics, negotiated rates, or handled operational emergencies, showcasing your problem-solving skills.
✨Emphasise Attention to Detail
Since the role requires excellent attention to detail, provide examples of how you've ensured high standards in past roles. Discuss any systems or processes you implemented to maintain quality and safety in tour operations.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask the interviewers about the company culture, team dynamics, and expectations for the Senior Operations Executive role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
