Senior Business Analyst (12-month fixed term contract)

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Flexible – Offices in Swindon, Fareham, Manchester, Birmingham, Glasgow, and London

Closing date for applications: 11th April 2025

The opportunity: Are you highly experienced at the Senior BA level with multi–years’ experience? Are you solution-focused, with the ability to bring people together at all levels of the organisation to get the right results and outcomes for the business? Are you able to build solid relationships that enable you to influence key stakeholders and hit the ground running? Do you enjoy challenging the norm and finding solutions that put the customer at the heart of everything that you do? Here at Zurich, we are passionate about our people and our customers which is why we are growing our workforce significantly over the next year. As a result, we are looking for a team of Business Analysts to join us on a fixed term basis. Our BA roles involve working on a wide variety of projects for both Life and General Insurance Businesses. We are looking for experienced Senior Business Analysts with a breadth of experience across IT and Business change. You will be expected to immediately add value when you join bringing a ‘contractor’ level skill set.

What will you be doing? We need you to be confident when it comes to change and able to deal with conflict and resolution, which often hinges on critical dependencies. You'll contribute to the planning and be responsible for the analysis approach, adapting organisational standards to meet project goals. Collaborative by nature, you'll understand the need to work with other areas of the business with the customer at the heart of your focus. You'll be able to drive activity and understand the deliverables involved, as well as meet challenging timelines. Elicit and document business requirements ensuring the needs of both internal and external parties are reconciled. Perform analysis across the end-to-end business processes to understand the system impacts. Present complex problems and analysis results in a simplified manner to technical and non-technical users. Contribute to the functional design of the system, preparing use cases, functional specifications, and other design artefacts. Work alongside third-party providers to ensure the scoped solution fully meets the business need. Perform peer reviews for project artefacts to ensure specified standards are attained. You'll lead and share best practices and experience with peer groups to maximise the effectiveness and efficiency of the department. You’ll provide support for testing, implementation, and training activities to ensure the seamless delivery of change.

What are we looking for? You’ll be able to bring an end-to-end experience of the project lifecycle and business analysis experience across a range of IT and business change projects. Experience of different methodologies and best practices using a range of requirement elicitation and documentation techniques and be able to tailor an analysis approach to the needs of each project or analysis task. Experience in delivering BA artefacts on a large project over £1m. Excellent stakeholder management skills are essential for the role. Experience in documenting use cases, functional specifications or similar. Experience with system and user acceptance testing. Experience in business process modelling and tools. A good understanding of IT and digital technology combined with a high degree of commercial awareness. Business Analysis qualifications (e.g., ISEB or CBAP) and a background in Financial Services would be beneficial.

What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.