Aftersales Consultant

Our TC Support function is the engine room of our business. We are investing in a multi-skilled team of Aftersales Consultants and are on the lookout for professionals with operational travel experience and a passion for customer service. The role of our TC Support teams is shifting from a traditional helpdesk to a multi-skilled group of high-performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes. In return, you'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business. Principle Accountabilities As an Aftersales Consultant with us, you'll combine your travel knowledge and customer service experience for the following responsibilities: Act as a brand ambassador to provide professional and world-class customer service to new and existing Travel Counsellors. Manage voluntary and involuntary changes to existing bookings. Assist with booking cancellations. Be the first point of call for in-house system queries. Contribute to team discussions around process improvements. Support our Travel Counsellors to adopt new ways of working and the tools available. Company Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 day paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Essential Skills An energetic, motivating, and positive individual Ability to work across different contact channels at the same time, such as email, telephone, and live chat Strong organisational and interpersonal skills Excellent written and verbal communication skills with a flair for customer service Flexible in working hours to cover a variety of shifts Travel experienceStep into a role where your ideas matter – join us as an Aftersales Consultant today! About Us At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team. Creating an Inclusive Environment Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply. For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at