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- Tasks: Lead a dynamic customer care team to boost satisfaction and drive sales.
- Company: Join a fast-growing insurance company with a vibrant culture.
- Benefits: Enjoy hybrid working, no weekends, and 20+ days holiday.
- Why this job: Make a real impact while progressing in your career within a supportive environment.
- Qualifications: 4-5 years in an insurance contact centre with strong leadership skills required.
- Other info: Salary review after 12 months; perfect for motivated leaders!
The predicted salary is between 25000 - 29000 £ per year.
Location: Rainham, Essex (4 days in-office, Fridays from home)
Hours: Monday–Friday, 9am–5pm (No Weekends)
Salary: £30,000 - £34,000 (DOE) + Salary Review After 12 Months
We are recruiting on behalf of a fast-growing insurance company looking for an energetic and inspiring Customer Care Team Leader to join their expanding team. If you’re a natural motivator with strong leadership, customer service, and sales experience, this is a fantastic opportunity to make a real impact and grow within a dynamic business.
Why Join?
- No weekends! – Enjoy a great work-life balance
- Hybrid working – Work from home every Friday
- Progression opportunities – Clear career path for high performers
- Competitive benefits – 20 days holiday (plus bank holidays), increasing yearly up to 25
About the Role:
As Customer Care Team Leader, you’ll lead a high-performing customer service team to drive customer satisfaction, new business, and renewals. You’ll ensure SLAs are met across calls, chats, and emails while fostering a positive and productive team culture.
Key Responsibilities:
- Lead, coach, and develop a Customer Care team to achieve sales, retention, and service targets
- Conduct 1-2-1s, performance reviews, and team meetings to drive performance
- Manage team rotas to ensure smooth operations and strong workflow coverage
- Identify training and development opportunities for team members
- Collaborate on business forecasting, renewal planning, and customer insights
- Ensure full compliance with FCA, GDPR, and internal standards
What We’re Looking For:
- 4-5 years+ experience in an insurance contact centre (Motor preferred, but other insurance sectors considered)
- A proven leader who can motivate, coach, and drive team success
- Strong sales awareness with experience in customer retention and renewals
- Excellent communication and people management skills
- Organised, proactive, and results-driven
How to Apply:
If you're a motivational leader ready to grow with a business that values talent and ambition, apply now or send your CV to.
Customer Care Team Leader - Insurance employer: GerrardWhite
Contact Detail:
GerrardWhite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader - Insurance
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly motor insurance, as this will help you speak confidently about relevant topics during interviews. Understanding current trends and challenges in the sector can set you apart from other candidates.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've motivated and developed teams in the past. Be ready to discuss your approach to coaching and performance management, as these are key aspects of the role.
✨Tip Number 3
Demonstrate your customer service skills by preparing scenarios where you've successfully resolved customer issues or improved satisfaction. This will show that you understand the importance of customer care in driving business success.
✨Tip Number 4
Network with professionals in the insurance sector, especially those in customer care roles. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Care Team Leader - Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and leadership, particularly in the insurance sector. Use specific examples that demonstrate your ability to motivate a team and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and leadership. Mention why you are interested in this role and how your background aligns with the company's goals. Be sure to include your understanding of the insurance industry.
Highlight Key Skills: In your application, emphasise skills such as communication, organisation, and results-driven approaches. Provide examples of how you've successfully led teams and improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at GerrardWhite
✨Showcase Your Leadership Skills
As a Customer Care Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and developed teams in the past, focusing on specific outcomes and improvements.
✨Highlight Your Insurance Experience
Make sure to discuss your 4-5 years of experience in an insurance contact centre. If you have worked in motor insurance, emphasise this, but also be ready to talk about your skills in other insurance sectors.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you had to manage team performance or handle customer complaints effectively, and be ready to share these experiences.
✨Demonstrate Your Sales Awareness
Since the role involves driving sales and customer retention, prepare to discuss your strategies for achieving these goals. Share specific examples of how you've successfully increased sales or improved customer satisfaction in previous roles.
