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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and resolve queries about investment funds and pensions.
- Company: Be part of a global investment management firm that values diversity and employee growth.
- Benefits: Enjoy hybrid working, bonus potential, free parking, and professional study support.
- Why this job: This role offers ongoing training and real career progression in a supportive environment.
- Qualifications: We seek motivated individuals with strong organisational skills and a passion for learning.
- Other info: Full job description available upon application; perfect for those eager to grow their careers.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
We are recruiting for a global investment management organisation who have introduced a highly attractive hybrid flexible working programme. As a respected employer and organisation, they are certainly an organisation of choice who fully encourage diversity, are supportive of employee needs and understand the importance in offering genuine ongoing career opportunities.
Due to an increase in business activity, they are now looking to further expand their Customer Service teams within their Surrey based offices. These are very much career progressive roles, offering ongoing training and where you continue to develop your skills, knowledge and experience.
This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming queries from both direct customers and Financial Advisers.
With ongoing training, you will be fully responsible for responding to all level of incoming enquiries predominantly around investment funds and pensions (product training supplied). This can include resolving all levels queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered etc.
Whether your experience has been gained within a corporate customer services environment, these roles have specifically been created in order to offer ongoing training and long-term career development, where you will be provided with all the tools and information to learn and progress within either this specific division and/or the wider business, including more bespoke/specialist areas.
In order to be considered, it is essential that you are ambitious, motivated and willing to learn, coupled with excellent organisational skills and the proven ability in being able to listen, understand and communicate at all levels.
Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development, a full and more detailed job description is available on application.
Client & Customer Service Associates employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client & Customer Service Associates
✨Tip Number 1
Familiarise yourself with the investment management industry. Understanding key concepts like investment funds and pensions will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves responding to customer queries, being able to articulate your thoughts clearly and effectively is crucial. Consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Research the company culture and values. Knowing what the organisation stands for can help you align your answers during interviews and demonstrate that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and the day-to-day responsibilities of the role, giving you an edge over other candidates.
We think you need these skills to ace Client & Customer Service Associates
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in corporate environments. Emphasise skills like communication, problem-solving, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation to work in customer service and your willingness to learn. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Your Ambition: In your application, express your ambition and desire for career progression. Discuss how you see this role as a stepping stone for your professional development within the company.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your problem-solving abilities and how you’ve gone above and beyond to ensure customer satisfaction.
✨Demonstrate Your Willingness to Learn
The company values ongoing training and development, so express your eagerness to learn new skills and grow within the organisation. Mention any relevant courses or training you've undertaken that showcase your commitment to personal and professional development.
✨Understand the Products
Familiarise yourself with investment funds and pensions, as these are key areas of focus for the role. Being able to discuss these topics intelligently will show your preparedness and genuine interest in the position.
✨Exhibit Strong Communication Skills
As the role requires effective communication at all levels, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your listening skills by engaging with the interviewer and responding thoughtfully to their questions.
