Retail Operations Coordinator

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23,200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world.

Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.

Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company\’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group\’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.

Learning and sharing, cultivating one\’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual\’s development, and make up the company\’s principle of continuous learning and passing down of knowledge.

Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.

This role within retail operations supports the Senior Retail Operations Manager by analysing store performance metrics, coordinating new tool launches, addressing training needs, and serving as the primary contact for operational support. It requires a blend of technical proficiency and strong organizational skills, fostering collaboration and efficiency in a fast-paced retail environment.

Key responsibilities

• Supporting and assisting the Senior Retail Operations Manager with ongoing operations related activity across the UK.
• Monitor and analyze store operational performance, including KPIs, and prepare reports for store management and operations teams.
• Provide day-to-day assistance on tools to the stores and share feedback to central teams on local specific needs or constraints.
• Serve as the point of contact for stores requesting support with operational metrics.
• Support the coordination of new process and tool launches.
• Identify training needs on tools and processes within stores and develop training kits, under the guidance of the Senior Operations Manager.
• Contribute to the planning and coordination of future training sessions, events, and initiatives by generating new ideas.

Competencies

• Comfortable working with figures and data, with strong numerical proficiency and the ability to analyze and interpret operational metrics.
• Technologically adept, with the ability to quickly learn and adapt to new tools and systems.
• Skilled in designing training materials, including manuals, guides, and presentations.
• Proficient in PowerPoint, Excel, and Word.
• Solution-focused with a proactive, can-do attitude.
• Strong team player with excellent collaboration skills.
• Highly organized, reliable, and capable of working autonomously while anticipating needs.
• Professional demeanour, with the ability to work efficiently and accurately under pressure.
• Familiarity with Hermes tools and the ability to train other team members.

Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.

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