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- Tasks: Lead and mentor teams providing support to individuals with complex needs.
- Company: Join Gray Healthcare, dedicated to enhancing lives in Macclesfield and Runcorn.
- Benefits: Enjoy a competitive salary, annual leave, casual dress, and a health & wellbeing program.
- Why this job: Make a real impact while fostering a positive work-life balance and team culture.
- Qualifications: Experience in operations management within Health and Social Care is essential.
- Other info: Flexible working hours, including nights and weekends, are required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Community Support Manager to lead teams who provide support in single-tenancy properties in the Macclesfield and Runcorn areas.
The people that we support have complex support needs including acquired brain injury and mental health diagnosis. You will manage a team of Support Workers at each service, and you will coach and mentor the teams to deliver outstanding levels of support and intervention to enable those we support to live their best lives. You’ll need to ensure that you can support the health and well-being of your teams and you will demonstrate that you can recruit and then retain your team members. You’ll embed a positive work life-balance culture, and you will ensure that you implement a minimum six week rolling rota in each of your services You will be accountable for the financial stability of your portfolio and all aspects of budget expenditure.
Community Support Manager Key Responsibilities
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Provide high quality, supportive line management to a team of Support Workers.
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Utilise data, research and innovation to identify opportunities to improve performance and service delivery.
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Ensure that each of your services is underpinned and consistently delivers outstanding support to individuals in accordance with the commissioned contract. You will:
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Conduct regular reviews of each person’s support through robust audit.
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Implement and monitor operational and contractual performance.
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Meet all Key Performance Indicators.
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Embed a culture of continuous quality improvement.
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Engage your team members in regular supervision and annual appraisal.
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Engage your teams in regular team meetings.
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Conduct spot checks at different times of the day and on different days of the week including weekends.
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Ensure that Safeguarding underpins all discussions and actions.
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Previous experience in operations management with the Health and Social Care industry.
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Charismatic leadership style that will inspire and motivate alongside excellent interpersonal and communication skills
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A person-centred approach to customer service
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Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
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Ability and willingness to work flexibly including some night, evening and weekends.
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Full UK Driving Licence and access to a suitable vehicle in order to attend services in your portfolio on a regular basis.
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Annual leave
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Casual dress
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Company pension
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Health & wellbeing programme
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Paid training
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Referral programme, * Highly competitive salary
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Fully paid induction and training
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Company pension
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Professional development
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25 days annual leave
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1 day annual leave increase after 12 months
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Westfield health plan
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£1500 retention bonus
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Blue light card
Gray Healthcare Ltd
19 Grangeway, Runcorn WA7 5JU
Full-time
Community Support Manager employer: Gray Healthcare Limited
Contact Detail:
Gray Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Manager
✨Tip Number 1
Familiarize yourself with the specific needs of individuals with acquired brain injuries and mental health diagnoses. Understanding these complexities will not only help you in interviews but also demonstrate your commitment to providing high-quality support.
✨Tip Number 2
Highlight any previous experience you have in operations management within the Health and Social Care sector. Be prepared to discuss how you've successfully led teams and improved service delivery in past roles.
✨Tip Number 3
Showcase your leadership style by preparing examples of how you've inspired and motivated teams in the past. This could include specific strategies you've used to engage team members and foster a positive work culture.
✨Tip Number 4
Be ready to discuss your approach to continuous quality improvement. Think about how you've implemented feedback mechanisms or audits in previous roles to enhance service delivery and meet Key Performance Indicators.
We think you need these skills to ace Community Support Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Community Support Manager position. Understand the key responsibilities and required skills, especially those related to operations management in the Health and Social Care industry.
Tailor Your CV: Customize your CV to highlight relevant experience in managing teams, particularly in settings that support individuals with complex needs. Emphasize your leadership style and any specific achievements in improving service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community support and your understanding of the challenges faced by individuals with learning disabilities and mental health issues. Mention how your experience aligns with the company's values and mission.
Highlight Your Leadership Skills: In both your CV and cover letter, make sure to emphasize your charismatic leadership style and your ability to inspire and motivate teams. Provide examples of how you have successfully managed and developed staff in previous roles.
How to prepare for a job interview at Gray Healthcare Limited
✨Showcase Your Leadership Skills
As a Community Support Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, particularly in challenging situations. Highlight your coaching and mentoring experiences that led to improved team performance.
✨Demonstrate Your Understanding of Complex Needs
Make sure to convey your knowledge about the support needs of individuals with acquired brain injuries and mental health diagnoses. Discuss any relevant experience you have in the Health and Social Care industry, and how you’ve tailored support to meet diverse needs.
✨Emphasize Data-Driven Decision Making
The role requires utilizing data and research to enhance service delivery. Prepare to discuss how you've used data in previous roles to identify areas for improvement and implement changes that positively impacted service outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in this role, such as staffing issues or safeguarding concerns, and be ready to explain how you would address them effectively.
