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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: United Media creates impactful media and conference products across various industries.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact in a start-up environment while building your personal brand.
- Qualifications: Bachelor's or master's degree required; 3+ years in client management preferred.
- Other info: Join a dynamic team and collaborate with global industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
About us
United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What we offer you
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience.
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results.
- Have a UK work permit.
- Fast learning and competent with new systems.
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
Client Success Manager at United-Media employer: United Media
Contact Detail:
United Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at United-Media
✨Tip Number 1
Familiarise yourself with the media and conference industry, especially in sectors like insurance and HR. Understanding the specific challenges and trends in these areas will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the client success and account management fields. Attend industry events or webinars related to media and conferences to build connections that could lead to referrals or insights about the role at United Media.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific instances where your proactive approach led to improved client satisfaction or retention.
✨Tip Number 4
Research United Media's existing media companies and their recent events. Being knowledgeable about their products and services will not only impress during interviews but also allow you to tailor your responses to align with their goals and values.
We think you need these skills to ace Client Success Manager at United-Media
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and showcases your organisational skills. Use specific examples that demonstrate your ability to take ownership and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of United Media's mission and values. Emphasise your proactive approach and how your background aligns with the responsibilities of the Client Success Manager role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in CRM software and your experience with Google Docs Editors. Mention any specific tools or systems you have used that relate to client success and project management.
Showcase Your Achievements: Include quantifiable achievements from your previous roles, such as improvements in client satisfaction or successful project completions. This will help demonstrate your capability to make a tangible impact at United Media.
How to prepare for a job interview at United Media
✨Showcase Your Ownership Mindset
Demonstrate your ability to take ownership of projects and responsibilities. Share specific examples from your past experiences where you proactively addressed challenges and followed through on commitments, as this aligns perfectly with what United-Media values.
✨Highlight Your Organisational Skills
Since the role requires strong organisational abilities, prepare to discuss how you structure and prioritise your work. Bring up instances where your attention to detail made a significant impact on client satisfaction or project success.
✨Familiarise Yourself with CRM Software
As proficiency in CRM software is essential, make sure you are comfortable discussing your experience with these systems. Be ready to explain how you've used CRM tools to manage client interactions and improve service delivery in previous roles.
✨Prepare for Client Interaction Scenarios
Expect to be asked about how you would handle various client scenarios. Think about how you would manage expectations pre- and post-sale, and be prepared to discuss how you would collect and act on client feedback to enhance their experience.
