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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service throughout the event delivery process.
- Company: United Media creates impactful media and conference products across various industries.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact in a start-up environment while building valuable skills and networking with industry leaders.
- Qualifications: Bachelor’s or master’s degree, 3+ years in client management, and proficiency in CRM software.
- Other info: Join a dynamic team and take ownership of your success in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
United Media focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO Insights, Retail Insights, and SetSales).
What we offer you:
- The opportunity to make a real impact - Gain operational experience in a start-up environment where your work and results are tangible and impactful.
- Unlimited growth potential - We believe in and have a proven track record of promoting internally.
- Travel opportunities - Join our conferences overseas.
- Valuable transferable skills - Enhance your interpersonal, organizational, and project management skills through hands-on experience.
- Attractive compensation package
- Networking opportunities - Build relationships with global industry leaders and grow your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional client service.
- Align with sponsors' expectations pre- and post-sale, ensuring the sales process is feasible and deliverable.
- Serve as the primary contact for clients from contract signing through event delivery.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
- Provide daily support to sponsors to facilitate their registration through our internal systems.
- Build an internal knowledge base and assist with onboarding new clients.
- Collect feedback post-event to assess satisfaction and identify areas for improvement.
What we expect from you:
- Take ownership of their work, are proactive, and follow through on commitments.
- Are well-organized, detail-oriented, and capable of prioritizing tasks effectively.
- Have a bachelor’s or master’s degree with outstanding results.
- Possess a UK work permit.
- Learn quickly and adapt to new systems.
- Are proficient in CRM software and Google Workspace tools.
- Have 3+ years of experience in client management, account management, or customer success roles.
Contact Detail:
United Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at United-Media
✨Tip Number 1
Familiarise yourself with United Media's portfolio and the specific industries they operate in. Understanding their media companies and conference products will help you demonstrate your knowledge during interviews and show how you can contribute to their success.
✨Tip Number 2
Network with current or former employees of United Media on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage client relationships effectively. Highlight instances where you've taken ownership of projects, resolved issues, or improved client satisfaction, as these are key qualities they are looking for.
✨Tip Number 4
Stay updated on industry trends related to client success and account management. Being knowledgeable about the latest best practices and tools will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Client Success Manager at United-Media
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, account management, or customer success roles. Use specific examples that demonstrate your ability to take ownership and deliver exceptional client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of United Media's mission and how your skills align with the role of Client Success Manager. Mention your proactive approach and detail-oriented nature, as these are key traits they are looking for.
Prepare Thoughtful Responses: When answering the application questions, provide clear and concise responses. For example, when discussing key components of fostering strong client relationships, focus on communication, trust, and responsiveness, and give examples from your past experiences.
Highlight Relevant Skills: Emphasise your proficiency in CRM software and Google Workspace tools in your application. Mention any specific systems you have used and how they have helped you manage client accounts effectively.
How to prepare for a job interview at United Media
✨Showcase Your Client Management Experience
Be prepared to discuss your previous roles in client management or customer success. Highlight specific examples where you took ownership of a project and how your actions led to positive outcomes for clients.
✨Demonstrate Organisational Skills
Since the role requires effective prioritisation and organisation, come equipped with examples of how you've managed multiple accounts or projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with CRM Software
As proficiency in CRM software is essential, make sure you can discuss your experience with these tools. If possible, mention specific systems you've used and how they helped you manage client relationships effectively.
✨Prepare for Feedback Discussions
Think about how you solicit and utilise feedback from clients. Be ready to share examples of how you've implemented changes based on client input to improve service delivery or client satisfaction.
