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- Tasks: Join us as a Mail Order and Warehouse Assistant, picking, packing, and dispatching orders.
- Company: Brighton & Hove Albion FC is a top-tier football club with a strong community spirit.
- Benefits: Enjoy flexible zero-hour contracts and the chance to work in a vibrant sports environment.
- Why this job: Be part of a dynamic team delivering exceptional service to fans while gaining hands-on experience.
- Qualifications: Previous warehouse experience and strong communication skills are preferred but not essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
Role: Mail Order and Warehouse Assistant
Salary: £12.60 per hour
Hours: Zero-hours
Location: American Express Stadium, Brighton BN1 9BL
Contract Type: Casual, hourly paid
Deadline Day: 20th March 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help us deliver a fast, reliable service for every fan
We're on the hunt for enthusiastic Mail Order & Warehouse Assistants to power our high-energy retail operation. You'll be at the heart of the action – picking, packing, and dispatching online orders with precision and care. You'll also handle customer inquiries, keep our stock in check, and even get hands-on experience in shirt printing for online orders.
About you
If you’ve got warehouse experience and a knack for stock control and EPOS systems, you’re already ahead of the game! You’ll thrive in a fast-paced environment and stay cool under pressure whilst being accurate and efficient because getting our fans’ orders right and on time is what we do best. With strong communication skills and a commitment to exceptional customer service, you’ll ensure every fan gets the five-star experience they deserve.
If this sounds like you, apply now and come join the fun!
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in touch.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Mail Order and Warehouse Assistant employer: Brighton & Hove Albion Football Club
Contact Detail:
Brighton & Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mail Order and Warehouse Assistant
✨Tip Number 1
Familiarise yourself with the operations of a warehouse environment. Understanding processes like picking, packing, and dispatching will give you an edge during interviews, as you'll be able to speak confidently about your knowledge.
✨Tip Number 2
Highlight any previous experience with stock control and EPOS systems. If you can demonstrate your ability to manage inventory effectively, it will show that you're ready to hit the ground running in this role.
✨Tip Number 3
Prepare to discuss how you handle pressure in fast-paced environments. Share specific examples from past roles where you maintained accuracy and efficiency under tight deadlines, as this is crucial for the position.
✨Tip Number 4
Emphasise your commitment to exceptional customer service. Be ready to share instances where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the club's values.
We think you need these skills to ace Mail Order and Warehouse Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant warehouse experience, stock control skills, and any familiarity with EPOS systems. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the club. Mention specific examples of how you've exceeded expectations in previous roles and how you embody the club's values.
Highlight Customer Service Skills: Since exceptional customer service is key for this role, provide examples of how you've successfully handled customer inquiries or resolved issues in past positions. This will show your commitment to delivering a five-star experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Mail Order and Warehouse Assistant role.
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the club. Brighton & Hove Albion FC values a positive attitude, so let your passion for football and customer service shine through during the interview.
✨Highlight Relevant Experience
If you have previous warehouse or retail experience, be ready to discuss it in detail. Mention any specific tasks you've handled, such as stock control or using EPOS systems, as these are crucial for the Mail Order and Warehouse Assistant role.
✨Demonstrate Strong Communication Skills
Since you'll be handling customer inquiries, it's important to showcase your communication skills. Prepare examples of how you've effectively resolved customer issues in the past, ensuring you convey a commitment to exceptional service.
✨Align with Club Values
Familiarise yourself with the club's values and think of ways you embody them. Be prepared to discuss how you treat people well, aim high, and act with integrity, as these principles are central to their operations.
