Service Controller

Job Title: Service Controller Location: Didcot Hours: 42 hours per week – Variable any 5 from 7 Salary: £41,000 – £43,000   WHAT TO EXPECT A busy environment that will require a practical, motivated and enthusiastic individual to cover duties in the Control Room of a busy Passenger Service Vehicle depot. Operating to the highest standards ensuring that customers get the service they deserve. So, if you are a people person, can resolve difficult situations in a friendly and polite manner, then this role could be for you. WHAT YOU’LL DO Key Responsibilities of the Service Controller / Engineering Controller / Control Room Supervisor: Supervise the depot run-out / run-in Ensure correct, safe, legal and efficient operation of the bus services Deal with outside agencies e.g Local Authorities Conduct on-bus revenue protection checks and roadside observation duties Complaint investigations Coach and support drivers daily Working knowledge of health and safety with the willingness to obtain the IOSH Qualification Support the Engineering Team with vehicle queriesWHAT YOU’LL NEED Knowledge, Skills and Experience the Service Controller / Engineering Controller / Control Room Supervisor would need Work flexibly either alone or as part of a team Experience of staff rostering Ability to write reports Be able to organise and motivate in challenging conditions Must hold a category B manual licence and PCV licence