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For Companies At a Glance
- Tasks: Support customer service via calls, emails, and chats while managing product returns.
- Company: Join a multinational tech company known for its customer focus and employee value.
- Benefits: Enjoy hybrid work options, a competitive salary, bonuses, and excellent perks.
- Why this job: Be part of a dynamic team in a global company that values communication and customer satisfaction.
- Qualifications: Fluency in Spanish and French is essential; previous customer service experience is a plus.
- Other info: Work in a vibrant location near London with opportunities for growth.
The predicted salary is between 22000 - 33000 £ per year.
An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company that develops, manufactures and sells IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.
Main duties:
- To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products
- Answering telephone calls and emails in a timely and professional manner
- To deal with replacement inquiries from distributors, resellers and customers
- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback
- Managing logistical issues and dealing with all replacements ensuring customer satisfaction
- Liaising with internal departments - Technical team, accounts, warehouse etc.
- To arrange shipments
- All administration relating to role - database, reports, work records etc.
The candidate:
- Fluent in Spanish and French (written and spoken) essential
- Previous Customer Service or Sales Coordination experience beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive and dynamic
- Computer literate (Excel, Outlook, CRM system)
The salary: £27,500 per annum plus bonus and excellent benefits.
French and Spanish speaking Customer Service Administrator employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French and Spanish speaking Customer Service Administrator
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both French and Spanish, practice speaking and writing in these languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Research common customer service scenarios and how to handle them effectively. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 3
Network with current or former employees of the company. Reach out on LinkedIn or other professional platforms to gain insights about the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
✨Tip Number 4
Prepare for potential role-play scenarios in interviews. Since the job involves handling customer queries, practice responding to various customer service situations. This will help you feel more confident and ready to showcase your skills.
We think you need these skills to ace French and Spanish speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both French and Spanish, as well as any relevant customer service experience. Use specific examples that demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a multilingual environment. Mention why you are interested in the role and how your background aligns with the company's values.
Highlight Relevant Skills: In your application, emphasise your computer literacy, particularly with tools like Excel and CRM systems. Mention any experience you have with logistical issues or product returns, as these are key aspects of the role.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 4250FS when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection UK
✨Showcase Your Language Skills
Since the role requires fluency in both French and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or respond to scenarios in both languages, so practice speaking and writing in a professional context beforehand.
✨Understand the Company Culture
Research the multinational tech company and understand its values and culture. Be ready to discuss how your personal values align with theirs, especially regarding customer focus and employee appreciation. This will show that you are genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with Relevant Tools
The job mentions the use of CRM systems and other software like Excel and Outlook. Brush up on these tools and be ready to discuss your experience with them. If you have specific examples of how you've used these tools to enhance customer service, share those during the interview.
