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For Companies At a Glance
- Tasks: Lead daily operations, manage teams, and ensure top-notch customer service.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Why this job: Make an impact by optimizing operations and enhancing customer experiences.
- Qualifications: Experience in management and strong leadership skills are essential.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager A quick look at the role. To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance. Why its an opportunity not to be wasted. Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPIs- Service, Safety and Profitability. Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management. Manage, motivate, train and develop team as required. Deal effectively with underperformance, implementing disciplinary procedures as appropriate Absence management, e.g. conduct return to work interviews. Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs. On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
Operations Manager employer: Biffa Careers
Contact Detail:
Biffa Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to depot operations. Understanding how service, safety, and profitability are measured will help you demonstrate your ability to meet these metrics during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated or developed team members, especially in high-pressure environments.
✨Tip Number 3
Research common operational challenges faced in depot management, particularly during peak seasons like holidays. Being able to discuss strategies for optimizing resources and routes during these times will set you apart.
✨Tip Number 4
Prepare to talk about your experience with customer service. Since this role is ultimately responsible for the customer experience, having concrete examples of how you've handled service issues or improved customer satisfaction will be beneficial.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities, such as managing day-to-day operations, leading a team, and ensuring customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in operations management, team leadership, and customer service. Use specific examples that demonstrate your ability to meet KPIs and manage performance effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operations management and your understanding of the role. Mention how your skills align with the company's goals and how you can contribute to their success.
Highlight Leadership Experience: Emphasize any previous leadership roles or experiences where you successfully managed teams, dealt with underperformance, or implemented training programs. This will show your capability to motivate and develop staff.
How to prepare for a job interview at Biffa Careers
✨Show Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved performance.
✨Understand KPIs and Metrics
Familiarize yourself with key performance indicators relevant to depot operations. Be ready to discuss how you've used data to drive decisions and improve service, safety, and profitability in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding operational challenges. Think of specific scenarios where you had to manage underperformance or optimize resources during peak times.
✨Emphasize Customer Service Experience
Since the role involves ensuring a first-class customer service experience, be prepared to share instances where you went above and beyond for customers. Highlight your approach to handling customer complaints and improving service delivery.
