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- Tasks: Lead a dynamic team to achieve sales targets and create memorable customer experiences.
- Company: Join Signet, the UK's leading diamond jewellery retailer with over 270 stores.
- Benefits: Enjoy competitive salary, generous discounts, and a minimum of 33 days holiday per year.
- Why this job: Be part of a vibrant culture that celebrates life and love through exquisite jewellery.
- Qualifications: Proven leadership experience and a passion for delivering exceptional customer service required.
- Other info: Receive bespoke training and career progression opportunities from day one.
The predicted salary is between 30000 - 42000 £ per year.
As Store Manager here at Ernest Jones in Hanley, you will be responsible for achieving the store's targets through promoting the sales culture in-store, building and inspiring a strong customer-first team, and ensuring compliance with company policies and procedures. You will be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.
You will also be responsible for consistent compliance with company instructions, policies, and processes, and will be responsible for control of costs, payroll, shrinkage, and expenses for the store. You will oversee the planning and organisation of operational activities within the store.
We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. Become a special part of creating incredible memorable events for our clients!
At Ernest Jones, you will devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breath-taking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands, or our extensive range of exclusive luxury jewellery and gift items, they are guided by your experience and knowledge to select the perfect piece to mark their occasion.
The experience of working in Jewellery and Watch retail is truly unique; join us and be part of something special!
Are you the perfect gem? We’re looking for suitable candidates to demonstrate the following:
- An excellent track record of successfully achieving KPIs.
- Experience of holding accountability for managing the commercial performance of a store.
- Experience of leading store teams.
- Experience of target-setting and interpreting business data.
- An ability to inspire, coach, and develop your team to maximise potential and performance.
- Proven track record of role modelling and consistently delivering amazing customer experiences.
- Clear passion for our products and ability to put yourself in our customers' shoes.
- A competitive spirit.
- Basic knowledge of legislative responsibilities e.g., recruitment, employment law, health and safety, trading standards.
What’s next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend regularly checking your emails to ensure you don’t miss any updates with your application.
What will you receive in return? Your Rewards:
- Competitive salary including sales incentives.
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 33 days holiday per year.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel, and leisure.
Apply now to see how your career could shine with Signet! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit, and business need.
Store Manager - Ernest Jones - Hanley employer: Flybaboo
Contact Detail:
Flybaboo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Ernest Jones - Hanley
✨Tip Number 1
Familiarise yourself with Ernest Jones' product range and values. Understanding the unique selling points of their exquisite diamonds and luxury jewellery will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in achieving KPIs. Highlight specific instances where your leadership inspired your team to exceed targets, as this aligns perfectly with what they are looking for in a Store Manager.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to create memorable experiences for clients. This is crucial for a role that revolves around building strong relationships with customers.
✨Tip Number 4
Research the latest trends in jewellery and watch retail. Being knowledgeable about current market trends will not only impress your interviewers but also demonstrate your commitment to staying ahead in the industry.
We think you need these skills to ace Store Manager - Ernest Jones - Hanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management, particularly any achievements related to KPIs and team leadership. Use specific examples that demonstrate your ability to inspire and coach a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the jewellery industry and your understanding of customer service excellence. Mention how your leadership style aligns with the values of Ernest Jones and how you can contribute to their sales culture.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment. Familiarise yourself with common retail scenarios and think about how you would handle various situations related to team management and customer service.
Follow Up: After submitting your application, keep an eye on your email for updates. If you haven’t heard back within a week or two, consider sending a polite follow-up email to express your continued interest in the position.
How to prepare for a job interview at Flybaboo
✨Show Your Passion for the Products
Make sure to express your enthusiasm for jewellery and watches during the interview. Share any personal experiences or stories that highlight your love for these products, as this will resonate with the interviewers and demonstrate your genuine interest in the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you inspired your team, achieved targets, or improved performance. This will showcase your ability to motivate and develop others, which is crucial for a Store Manager.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've met or exceeded KPIs in previous roles, and how you plan to achieve them at Ernest Jones. This shows that you understand the commercial side of the business.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific scenarios, such as dealing with difficult customers or managing team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise responses.
