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- Tasks: Make 50 calls daily to guide customers through our services.
- Company: Join a rapidly growing business in Oxford with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, flexible working, and performance bonuses.
- Why this job: Perfect for those who love connecting with people and making an impact.
- Qualifications: Strong customer service experience and a motivated attitude are essential.
- Other info: Hybrid work options and fun social events await you!
The predicted salary is between 15000 - 35000 £ per year.
We are working in partnership with a successful and rapidly growing business in Oxford who are recruiting for a Customer Support Advisor to join their team. As the Customer Support Advisor, you will be responsible for contacting customers to explain the business's services, and guide them through the process. You will be making approximately 50 calls a day so strong customer service experience is essential to thrive in this role!
Benefits for this role include:
- 25 days holiday
- Bank holidays
- Performance-related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays!
Key responsibilities will include:
- Make a number of outbound calls per day to suppliers to explain the purpose of your call and follow up with the relevant documentation
- Provide accurate information to customers to explain the benefits of the service and guide them through the process
- Build and maintain strong relationships with customers throughout the onboarding process
- Accurately log all contact with customers and ensure follow-up calls are scheduled
- Work closely with your team and participate in team meetings
We are looking for a confident, motivated and enthusiastic individual who is keen to learn! The salary on offer is £25,000 + 10% performance bonus and excellent benefits.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
Customer Support Advisor in Oxford employer: The Recruitment Group
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Oxford
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer will help you explain their services confidently during your calls, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be making around 50 calls a day, being articulate and friendly will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to build relationships and provide excellent support.
✨Tip Number 4
Research common challenges faced in customer support roles and think about how you would address them. Being prepared to discuss these scenarios can highlight your problem-solving skills during interviews.
We think you need these skills to ace Customer Support Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you've had to communicate with customers, especially in a call centre or support environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as your ability to handle high call volumes and build relationships with customers.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with customers in the past. This could include resolving issues, explaining services, or guiding customers through processes.
Highlight Your Teamwork Experience: Since the role involves working closely with a team, mention any previous experiences where you collaborated with others. This could be in a work setting or during group projects in your studies.
How to prepare for a job interview at The Recruitment Group
✨Showcase Your Customer Service Skills
Since strong customer service experience is essential for this role, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Your Communication Skills
As you'll be making around 50 calls a day, it's crucial to convey your communication skills during the interview. Practice speaking clearly and confidently, and consider role-playing common customer scenarios to showcase your ability to guide customers through processes.
✨Research the Company
Familiarise yourself with the business's services and values. Understanding what they offer will help you explain their benefits to customers effectively. It also shows your genuine interest in the company, which can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and performance metrics. This not only demonstrates your enthusiasm for the role but also helps you assess if the company is the right fit for you.
