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- Tasks: Deliver outstanding service to clients through email and phone communication.
- Company: Join a fast-growing company making waves in their niche market.
- Benefits: Enjoy hybrid working, free parking, gym membership, and 21 days annual leave.
- Why this job: Great opportunity for career growth in a modern, collaborative office environment.
- Qualifications: Excellent communication skills and strong problem-solving abilities required.
- Other info: Must be available for interviews on April 25th and start on May 6th.
The predicted salary is between 20000 - 30000 £ per year.
CCP are delighted to exclusively partner with a fast growing, dynamic company who are now a major player within their niche market. We are currently supporting them to recruit 3x Customer Service Advisors for their growing customer service operation based at their Head Office in Sawbridgeworth.
The roles will be working in a hybrid capacity (4 days in the office + WFH on a Friday) and offer a huge opportunity for career growth and personal development. As a Customer Service Advisor, you will play a key role in delivering outstanding service to clients by building strong relationships, ensuring seamless communication (70% email and 30% telephone).
Salary: £25,000
Bonus: 10% (5% company performance + 5% individual performance)
Location: Sawbridgeworth
Logistics: 4 Days Office-Based, 1 Day WFH (after your 6-week training period)
Hours: 35 Hours Per Week (Monday to Friday, 9am to 5pm)
Interview Date: Friday 25th April
Start Date: Tuesday 6th May
Benefits:
- 5% Pension
- 21 Days Annual Leave + Bank Holidays
- 10 Extra WFH Days
- Free Parking
- Laptop
- Mobile
- Gym Membership
What’s On Offer:
- Hybrid Working: 1 day per week WFH after your 6-week training period.
- Comprehensive Training:
- Week 1: Classroom-based learning.
- Weeks 2-3: Shadowing experienced colleagues.
- Week 4: Managing your own desk.
- Week 6: WFH Fridays kick in.
What You’ll Need:
- Excellent communication skills with the ability to build and maintain strong client relationships.
- Strong problem-solving abilities to diagnose and resolve issues remotely.
- Ability to stay organised and detail-focused to keep operations running smoothly.
- Resilient and adaptable, able to manage changing priorities with ease.
- A stable home setup with fast, reliable internet for WFH days.
If you’re looking for a rewarding customer service role in a company with exciting growth plans, fantastic benefits, and genuine career progression – apply today!
Important: To be considered for this role, you must be available to interview on Friday 25th April, and available to commence employment on Tuesday 6th May.
This opportunity is being recruited for by CCP and is being managed by Sian Moseley-Moon and Danielle Clarke. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Customer Service Advisor in Sawbridgeworth employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sawbridgeworth
✨Tip Number 1
Familiarise yourself with the company’s values and mission. During your interview, you can demonstrate how your personal values align with theirs, which will show that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully built relationships with clients in the past. This will highlight your communication skills and ability to deliver outstanding service.
✨Tip Number 3
Practice common customer service scenarios and how you would handle them. Being able to articulate your problem-solving process will impress the interviewers and show your readiness for the role.
✨Tip Number 4
Ensure your home working setup is ready for the WFH day. Mentioning this during your interview can demonstrate your preparedness and commitment to adapting to the hybrid work model.
We think you need these skills to ace Customer Service Advisor in Sawbridgeworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you built strong client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Customer Service Advisor and how your skills align with their needs.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your strong problem-solving abilities, which are crucial for this role.
Prepare for the Interview: Since interviews are on Friday 25th April, prepare by researching common customer service interview questions. Be ready to discuss your experience and how you can contribute to the company's growth.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare to demonstrate your ability to articulate clearly and build rapport during the interview. Consider sharing examples of how you've successfully resolved customer issues in the past.
✨Highlight Problem-Solving Abilities
The role requires strong problem-solving skills. Be ready to discuss specific situations where you diagnosed and resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Organisational Skills
Since the job involves managing multiple tasks, it's important to show that you can stay organised. Talk about tools or methods you use to keep track of your work and ensure smooth operations, especially in a hybrid working environment.
✨Prepare for Adaptability Questions
With changing priorities being a part of the role, expect questions about how you handle change. Think of examples where you've adapted to new situations or challenges, and be prepared to explain your thought process.
