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- Tasks: Lead your section and deliver top-notch service during our vibrant dinner service.
- Company: Join Sumosan Twiga, a lively restaurant known for its exceptional dining experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an elite team, where guest satisfaction and quality are our top priorities.
- Qualifications: 2+ years in fine dining, excellent communication skills, and a knack for high-pressure situations.
- Other info: Must be available for late-night shifts and have the legal right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
As a Head Waiter/Waitress, you play a crucial role in ensuring the seamless operation of your section during our dinner service. Working closely with our restaurant and bar teams, you will deliver impeccable service. Sumosan Twiga comes alive in the evenings and remains bustling until late night, requiring you to work until the late hours as part of our elite FOH team. You will be responsible for: – Lead a specific section within our dining area, ensuring smooth and efficient service. – Inspire and motivate your commis and runners to consistently achieve high standards throughout service. – Be the primary point of contact for guest requests, resolving them promptly and professionally. – Promote and upsell our food and beverage offerings while taking orders and closing bills in your designated area. – Maintain the cleanliness of your designated dining area to meet company standards, always creating a welcoming atmosphere. – Inform the Restaurant Manager of any issues to ensure quick and effective resolution. – Excel in a dynamic, fast-paced environment where quality and guest satisfaction are top priorities. – At least 2 years experience in fine dining restaurant or similar environment will be beneficial. – Excellent Customer service and communication skills. – Ability to handle high-pressure situations with poise and professionalism. – Availability to work evenings and weekends. – Legal Right to work in UK. Role: Head Waiter Job Type: Permanent , Full Time Location: London, Apply for this job now.
Head Waiter employer: Twiga
Contact Detail:
Twiga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter
✨Tip Number 1
Familiarize yourself with the menu and beverage offerings at Sumosan Twiga. Being knowledgeable about the dishes and drinks will not only help you upsell effectively but also impress during the interview.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you motivated a team or handled a busy service. This will demonstrate your ability to inspire and manage your section.
✨Tip Number 3
Prepare for high-pressure scenarios by practicing how you would handle guest complaints or requests. Highlighting your problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Emphasize your flexibility and willingness to work late hours, as this is crucial for the role. Mention any past experiences where you thrived in a fast-paced environment to reinforce your suitability.
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fine dining and customer service. Emphasize any leadership roles you've held, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing exceptional service. Mention specific examples of how you've motivated team members or resolved guest issues in the past.
Showcase Your Skills: Highlight your excellent communication skills and ability to handle high-pressure situations. Use concrete examples to demonstrate how you've excelled in similar roles, particularly in fine dining settings.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Twiga
✨Showcase Your Leadership Skills
As a Head Waiter, you'll be leading a team. Be prepared to discuss your previous experiences in motivating and inspiring your team members. Share specific examples of how you've successfully managed a section during busy service times.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills by sharing stories where you went above and beyond for guests. Discuss how you handle guest requests and resolve issues promptly, as this is crucial for the role.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you manage high-pressure situations. Think of examples from your past roles where you maintained professionalism and quality service during peak hours.
✨Know the Menu Inside Out
Familiarize yourself with the restaurant's food and beverage offerings. Be ready to discuss how you would promote and upsell these items, as well as any relevant experience you have in fine dining.
