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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot diverse technical issues daily.
- Company: Join a dynamic managed service provider in West Bromwich, thriving on innovation.
- Benefits: Enjoy hybrid working flexibility and hands-on experience with various technologies.
- Why this job: Gain mentorship from seasoned pros while advancing your IT career in a vibrant environment.
- Qualifications: Experience with 365, Exchange, Azure AD/Entra, and service desk roles is preferred.
- Other info: This role offers personal growth opportunities in a supportive team setting.
Location: West Brom
Salary: £28,000
Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies.
Responsibilities:
- Provide first-class support as part of our helpdesk team
- Troubleshoot technical issues across diverse systems
- Collaborate closely with senior technicians on complex matters
Technical Skills Required:
- 365 and Exchange
- Azure AD/Entra
- Server support
- Networking knowledge (desirable)
- Service desk experience
This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals - all this while enjoying the benefits of hybrid work arrangements!
If this sounds like it could be your ideal fit, we look forward to seeing how you can contribute towards advancing technology services alongside us!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st/2nd Line IT Support employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as 365, Exchange, and Azure AD. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for common IT support scenarios that you might encounter in the role. Practising troubleshooting techniques and familiarising yourself with typical issues can help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Show enthusiasm for personal growth and learning. Since this role offers mentorship from seasoned professionals, expressing your eagerness to learn and adapt can set you apart from other candidates who may not highlight their willingness to grow.
We think you need these skills to ace 1st/2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 365, Exchange, and Azure AD. Use specific examples to demonstrate your troubleshooting skills and any service desk experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire for personal growth and how you can contribute to the team, emphasising your ability to work in a hybrid environment.
Highlight Technical Skills: Clearly list your technical skills related to the job description. If you have networking knowledge or experience with diverse systems, make sure to include these details to stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Skills
Make sure to highlight your experience with 365, Exchange, and Azure AD during the interview. Be prepared to discuss specific scenarios where you've successfully troubleshot technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare examples of past technical challenges you've faced and how you resolved them. This will show your analytical skills and ability to work under pressure.
✨Emphasise Team Collaboration
Since the role involves working closely with senior technicians, be ready to discuss your experience in team settings. Highlight instances where you've collaborated effectively to solve complex problems, showcasing your communication skills and teamwork.
✨Express Enthusiasm for Learning
This position offers personal growth opportunities, so convey your eagerness to learn and adapt. Discuss any relevant courses or certifications you've pursued, and express your interest in gaining hands-on experience with new technologies.
