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- Tasks: Join us as a Night Receptionist, ensuring a seamless overnight experience for our guests.
- Company: Rocco Forte Hotels is a prestigious collection of iconic hotels celebrating individuality and excellence.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a family-like culture, dedicated to guest satisfaction.
- Qualifications: Previous receptionist or customer service experience preferred; must be able to work nights and weekends.
- Other info: This role starts at 10:00 pm and finishes at 08:00 am.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Help to ensure the seamless running of the overnight Front Office
- Be responsible for delivering an unforgettable stay for our guests
- Be the first point of contact for our guests during the night shift
- Deal with guest requests, check guests in and out, answer any telephone enquiries
- Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels
- Work alongside the Night Manager and other Night Team Members
Who we are looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests
- High personal and professional standards
- Strong instincts when it comes to fulfilling the needs of guests
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem-solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
Why work with us:
- Discounted rates across our collection of iconic hotels
- Discounted food & beverage experiences
- Discounted spa treatment and products
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition & reward programs
- Annual awards
- Employee Assistance Programme
- Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Night Receptionist employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Knowing the history of The Balmoral and its location will help you engage with guests more authentically, making you stand out during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've gone above and beyond for guests, as this aligns perfectly with the hotel's commitment to exceptional service.
✨Tip Number 3
Demonstrate your ability to work night shifts effectively. Share any past experiences where you've successfully managed responsibilities during late hours, showcasing your reliability and dedication.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet to resolve guest issues, as this will show your capability to handle the dynamic environment of a night receptionist.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or receptionist roles. Emphasise skills such as communication, attention to detail, and problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the unique culture at Rocco Forte Hotels. Mention specific experiences that demonstrate your ability to provide exceptional guest service.
Highlight Availability: Clearly state your availability for night shifts and weekends in your application. This shows your commitment to the role and aligns with the hotel's operational needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Receptionist role.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests during the night shift. Be prepared to share specific examples from your previous roles that demonstrate your ability to handle guest requests and provide exceptional service.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. During the interview, mention instances where your keen eye for detail helped resolve issues or improve guest experiences. This will show that you understand the importance of maintaining high standards.
✨Demonstrate Your Problem-Solving Abilities
You may face unexpected challenges during your shift. Prepare to discuss how you've successfully navigated difficult situations in the past, showcasing your ability to think on your feet and find effective solutions.
✨Express Your Passion for Hospitality
Rocco Forte Hotels values individuals who are passionate about their work. Share what excites you about the hospitality industry and why you want to be part of their team. This enthusiasm can set you apart from other candidates.
