Director-Compliance

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.
• Lead the UK Compliance Advisory team comprising of Compliance Analysts, Managers and Senior Managers, supporting both UK legal entities and all lines of business in the UK.
• Support ongoing talent development of the UK Compliance Advisory team, including regular coaching and development conversations and twice-yearly performance management reviews.
• Provide expert compliance risk assessment and guidance to both legal entities, and all business units and functions in the UK with respect to the design and implementation of products, processes, services (including complaints handling) and controls to ensure compliance with all applicable UK areas of law.
• Determine applicability of new laws, regulations and regulatory guidance to the business units and functions in the UK, in close partnership with the General Counsel’s Office.
• Communicate requirements to relevant 1st and 2nd line teams in a meaningful way to enable them to understand what actions need to be taken to comply.
• Oversee implementation of changes required to comply by the regulatory effective date.
• Provide timely, pragmatic and balanced regulatory Compliance advice on regulatory risks, including through participation at Operational Risk Committees, Customer Outcomes Forums and other local legal entity governance committees and forums.
• Ensure appropriate communication to business teams and timely escalation to senior business leaders, where appropriate.
• Support the issue management program by providing Compliance advice on Operational Risk Events to determine Compliance impact, remediation and control enhancements required to meet regulatory expectations.
• Maintain oversight of action plans implemented by 1st line teams through to event closure.
• Partner with Issuing and Acquiring Marketing organisation to deliver ongoing compliance advice, support and training of UK marketing teams with respect to creation of financial promotions.
• Support the UK Regulatory Affairs team as needed with engagements with UK regulators such as the FCA, HMT, and PSR.
• Lead regulatory engagements with the Data Protection Authority (ICO), with respect to data breach reporting and complaints.
• Lead engagements with and maintain effective oversight of lobbying efforts via AXP’s Trade Association membership, such as UK Finance.
• Establish effective governance mechanism and monitoring of Compliance with Anti-Trust principles for member input.
• Create and maintain UK compliance policies, procedures, Tier 2 mandatory training and communications programs appropriate for business activities and inherent compliance risks across the market.
• Create impactful 2nd line Compliance goals and management priorities and regularly communicate status to senior Compliance and business leadership.
• Deputise for the UK Chief Compliance Risk Officer in chairing the Operational Risk Committee, attending legal entity governance committee meetings, and providing 2nd line compliance approvals where needed.

Minimum Qualifications

• Five plus years in an advisory capacity with working knowledge of the UK Retail Banking/Payments industry.
• Proven ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements and compliance solutions.
• Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management.
• Strong influencing, communication, and relationship skills.
• Excellent written and oral communication skills.

Preferred Qualifications

• Bachelors degree and or compliance / legal qualification.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.