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- Tasks: Lead complex customer programs and strategic initiatives within Zoom's Professional Services Organisation.
- Company: Join Zoom, a leader in collaboration technology, helping people communicate better worldwide.
- Benefits: Enjoy a hybrid work environment, wellness perks, and a commitment to work-life balance.
- Why this job: Be part of a dynamic team transforming communication while advancing your career in an inclusive culture.
- Qualifications: Experience in program management or customer success in a SaaS environment is essential.
- Other info: Zoom values diversity and is committed to equal opportunity for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Zoom is looking for an experienced and dynamic Program Manager to lead complex customer programs and drive strategic initiatives within our Professional Services Organisation (PSO). In this leadership role, you will oversee the successful delivery of large-scale Zoom deployments and transformation programs, ensuring customer satisfaction, adoption, and long-term success.
The ideal candidate is a proactive, detail-oriented leader with communication skills and a proven track record of managing enterprise-level programs in a SaaS environment.
What we’re looking for:
- Experience in program management, professional services, or customer success roles, within a SaaS or cloud technology environment.
- Experience leading large, strategic programs across global, enterprise customers.
- Ability to be a strategic advisor to Zoom’s enterprise customers, providing thought leadership on collaboration, communication, and digital transformation.
- Capability to lead the planning, execution, and delivery of complex customer engagements and programs, ensuring alignment with business goals and customer success.
- Demonstrated leadership and stakeholder management skills.
- Understanding of Zoom’s platform or similar UCaaS/CCaaS technology.
- Excellent communication, presentation, and interpersonal skills.
Ways of Working:
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us:
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment:
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Program Manager - Professional Services Organisation employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager - Professional Services Organisation
✨Tip Number 1
Familiarise yourself with Zoom's platform and its features. Understanding how their products work will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Zoom, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your program management skills, particularly in SaaS environments. Tailoring your stories to highlight your leadership and stakeholder management abilities will set you apart.
✨Tip Number 4
Stay updated on industry trends related to collaboration and communication technologies. Being able to speak knowledgeably about recent developments will position you as a thought leader and strategic advisor during your discussions.
We think you need these skills to ace Program Manager - Professional Services Organisation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program management, particularly within a SaaS or cloud technology environment. Use specific examples that demonstrate your ability to lead large-scale programs and ensure customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight your strategic advisory skills and how you can contribute to Zoom's mission of enhancing communication and collaboration for enterprise customers.
Showcase Leadership Skills: Provide concrete examples of your leadership and stakeholder management skills in your application. Discuss how you've successfully managed teams and projects, ensuring alignment with business goals and customer satisfaction.
Demonstrate Understanding of Technology: Mention your familiarity with Zoom’s platform or similar UCaaS/CCaaS technologies. This will show that you have the technical knowledge necessary to advise enterprise customers effectively.
How to prepare for a job interview at Zoom
✨Showcase Your Program Management Experience
Be prepared to discuss specific examples of your experience in managing large-scale programs, particularly in a SaaS environment. Highlight any successful projects you've led and the impact they had on customer satisfaction and business goals.
✨Demonstrate Strategic Thinking
During the interview, illustrate your ability to act as a strategic advisor. Share insights on how you have guided enterprise customers through digital transformation and collaboration challenges, showcasing your thought leadership in the field.
✨Highlight Communication Skills
Effective communication is key for this role. Be ready to demonstrate your interpersonal skills by engaging with the interviewer, asking insightful questions, and providing clear, concise answers that reflect your understanding of the role and the company.
✨Understand Zoom's Technology
Familiarise yourself with Zoom's platform and similar UCaaS/CCaaS technologies. Being able to discuss how these tools can benefit enterprise customers will show your preparedness and genuine interest in the position.
