Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support property managers with admin tasks and deliver top-notch customer service.
- Company: Join a dynamic team committed to excellence in property management.
- Benefits: Enjoy hybrid working, profit-sharing bonuses, and monthly free lunches!
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Participate in fun group challenges and enjoy extra perks on sunny days!
The predicted salary is between 30000 - 42000 £ per year.
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Customer Experience/Engagement:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for processing and distributing regular customer communications
- Administration co-ordination:
- Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
- Responsible for the management, movement and recording of property keys
- Assist property managers with administration elements of customer insurance claims
- Assisting with the preparation and distribution of quarterly customer invoices
- Responsible for processing property sales
- Record keeping:
- Ensuring customer records are kept accurately and up to date
- Monitoring and maintaining both personal and shared mailboxes
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits:
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme
- Annual profit-sharing bonus
- Fully paid staff lunch once a month
- Hour back vouchers
- Extra 15 minutes for lunch when it’s warm and sunny
- Complimentary birthday off
- Free breakfast roll and 12.30pm finish on Bank Holiday weekends
- In-house coffee machine
- Additional complimentary festive leave
- Hybrid working available after passing probation period
- Group challenges throughout the year with prizes up for grabs!
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
- Holiday accrual scheme
- Bereavement leave
Property Management Support employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Support
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding this framework will help you align your approach to customer service with the company's values, making you a more attractive candidate.
✨Tip Number 2
Highlight any previous experience in property management or customer service roles during your conversations. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 3
Demonstrate your proficiency with Office 365 and any CRM systems you’ve used. Being able to discuss your technical skills confidently can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the team dynamics and how they measure customer satisfaction. This shows your interest in the role and helps you understand how you can contribute to their success.
We think you need these skills to ace Property Management Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Property Management Support.
Highlight Customer Service Experience: Since the role focuses on customer experience, emphasise any previous experience in customer service roles. Provide specific examples of how you have delivered excellent service and built relationships with clients or customers.
Showcase Communication Skills: Effective communication is key in this position. In your application, mention instances where you successfully communicated with team members, customers, or contractors. This could include managing correspondence or resolving issues.
Demonstrate Teamwork and Adaptability: The job requires working well as part of a team and under pressure. Include examples that showcase your ability to collaborate with others and adapt to changing situations, especially in a fast-paced environment.
How to prepare for a job interview at Newton Property Management Ltd
✨Understand the 'Newton Way'
Familiarise yourself with the 'Newton Way' customer excellence charter. Be prepared to discuss how you can contribute to delivering exceptional customer service and how your previous experiences align with this model.
✨Showcase Your Communication Skills
As a Property Management Support role requires strong communication, think of examples where you've effectively communicated with customers or team members. Highlight your ability to build relationships and handle inquiries professionally.
✨Demonstrate Teamwork
This position involves working closely with property managers and contractors. Prepare to share instances where you've successfully collaborated in a team environment, showcasing your ability to support others and work towards common goals.
✨Be Ready for Administrative Scenarios
Since the role includes various administrative tasks, be prepared to discuss your experience with administration and organisation. Think about how you've managed records, processed communications, or handled customer inquiries in past roles.
