Customer Service Associate

Customer Service Associate/ Financial Services / Banking / Birmingham / up to £24,000pa Job Title:Customer Service Associate Location:Birmingham City Centre – Hybrid Employment Type:Full-time About Us We're hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders. With full training provided, you'll have the chance to grow within the role and progress your career within a supportive and forward-thinking business. Key Responsibilities Handle inbound and outbound customer enquiries professionally and efficiently Assist customers with queries relating to mortgages, loans, and related financial products Maintain accurate records of customer interactions and transactions Educate customers on our products, services, and policies Collaborate with internal teams to ensure smooth service delivery What We're Looking For Proven experience in a customer-facing role Background in financial services and lending products is desirable CeMAP qualification (or currently working towards it) is preferred Experience in a call centre environment is advantageous but not essential