Desktop Support Engineer in Gloucester

Exciting Career Opportunity for Desktop Support Engineers! Ready to take your IT career to new heights? We are on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You will play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on-premises solutions as part of our growing 2nd Line support team.

This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are:

• A 1st Line Engineer looking to take the next step in your career
• Someone eager to reignite their IT career after a break
• Military personnel transitioning to a civilian career

To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance.

What you’ll be doing:

• Provide technical support for Windows desktop solutions, diagnosing and resolving issues.
• Work on virtual desktop infrastructures using Citrix XenDesktop.
• Test and release Windows desktop security patches.
• Create and maintain automated builds using MDT & SCCM.
• Make sure the integrity of Active Directory Group Policies.
• Respond to customer queries.
• Take part in a 24/7 on-call rota, working one week in six.

What you’ll bring:

• Strong understanding of patch management and deployment.
• Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22.
• Familiarity with computer networks and security concepts, including firewalls and antivirus solutions.
• ITIL V4 knowledge.

It would be great if you had:

• CCA-V / CCA-P certification.
• Experience with Windows 10 /11 upgrades and software packaging.
• MS MECM and UE-V administration experience.

If you are interested in this role but not sure if your skills and experience are exactly what we are looking for, please do apply, we’d love to hear from you!

Employment Type: Full time, Permanent

Location: Office Based in Gloucester

Security Clearance Level: Eligible for DV Clearance

Salary: Up to £35K

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients’ goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.