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- Tasks: Drive tenant engagement, analyse data, and improve services through consultations and reports.
- Company: Midland Heart is a leading housing organisation dedicated to providing affordable homes.
- Benefits: Enjoy a supportive work environment, flexible remote options, and opportunities for career development.
- Why this job: Make a real impact on tenant services while working in a collaborative and dynamic team.
- Qualifications: Experience in customer service improvement, data analysis, and effective communication is essential.
- Other info: Named one of the Sunday Times Best Places to Work; travel across the Midlands required.
Join us as a Tenant Engagement Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services – a brilliant opportunity to have a real impact on services, policies and decision making!
In this impactful role, you'll support a range of projects that positively impact tenants. Being naturally curious and confident analysing data, you'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data to improve our services. You'll also engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.
In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience!
Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements. Your application will also demonstrate:
- Experience of improving services from a customer / tenant perspective.
- Experience of analysing data, writing reports and presenting information to different audiences.
- You're able to work in a dynamic environment and manage a large and varied workload with competing priorities and deadlines.
As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 13 April 2025
Assessment Process:
- 1st stage – Initial Teams call – Thursday 24th April 25
- 2nd stage – Interview/Assessment on site – Wednesday 30th April 25
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role. We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Tenant Engagement Officer employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Engagement Officer
✨Tip Number 1
Familiarise yourself with tenant engagement strategies and best practices. Understanding how to effectively engage with tenants will not only help you in the role but also demonstrate your commitment to improving tenant experiences during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in tenant engagement. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive service improvements. Being able to articulate your experience in this area will set you apart from other candidates.
✨Tip Number 4
Research Midland Heart’s current projects and initiatives related to tenant engagement. Showing that you are informed about their work and values will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Tenant Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenant engagement and service improvement. Use specific examples that demonstrate your ability to analyse data and communicate effectively with diverse audiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Discuss how your skills align with the responsibilities of the Tenant Engagement Officer position, particularly your experience in engaging with tenants and improving services.
Showcase Data Analysis Skills: Since the role requires analysing performance data, include examples in your application that showcase your analytical skills. Mention any tools or methods you’ve used to interpret data and how it led to service improvements.
Prepare for Interviews: Anticipate questions related to tenant engagement and service improvement. Be ready to discuss your approach to gathering tenant feedback and how you would handle competing priorities in a dynamic work environment.
How to prepare for a job interview at Midland Heart
✨Show Your Passion for Tenant Engagement
Make sure to express your genuine enthusiasm for improving tenant services. Share specific examples from your past experiences where you successfully engaged with tenants or made a positive impact on their experience.
✨Demonstrate Data Analysis Skills
Prepare to discuss your experience with analysing data and how it has informed your decision-making. Bring examples of reports you've written or presentations you've delivered that showcase your ability to interpret performance data effectively.
✨Highlight Your Communication Skills
Since the role requires excellent communication, be ready to demonstrate how you've effectively communicated with diverse audiences. Consider sharing a story about a time you had to challenge existing practices and how you navigated that conversation.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a dynamic environment. Think about potential challenges you might face in the role and how you would approach them, especially regarding tenant engagement and service improvements.
