FTC Customer Service Advisor

Customer Service Advisor 12-Month FTC | West Malling, Kent | £24,000 | Hybrid Working Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you will be a key part of an award-winning team that prides itself on delivering exceptional service. You will support customers with queries via phone and email, ensuring first-time resolution and a high standard of service. Responsibilities: Provide helpdesk support and advice via email and telephone Navigate internal systems and processes with confidence Liaise with data providers to ensure smooth order fulfilment Investigate and resolve customer queries efficiently Maintain high service levels and meet key performance targets Take ownership of queries and follow up appropriately Work towards achieving consistent excellence in customer serviceYou will need: Strong verbal and written communication skills Ability to multi-task and work under pressure A detail-oriented and organised approach Problem-solving skills and a commitment to superior service Ability to work independently and as part of a team Proficiency in Microsoft Teams, Word, Excel, and OutlookWhat We Offer Salary: £24,000 per annum Hybrid Working: Balance work-from-home and office days Career Development: Training and growth opportunities Competitive Benefits Package