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- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, 50% room discounts, annual bonuses, and a pension scheme.
- Why this job: Be part of an inclusive culture that values diversity and prioritises employee wellbeing.
- Qualifications: Previous leadership experience in a customer-facing role is essential; food & beverage experience is a plus.
- Other info: Earn additional holiday with each year of service and enjoy discounts for friends and family.
The predicted salary is between 24000 - 36000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
As an Assistant Hotel Manager at Travelodge London Raynes Park, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast-paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results-focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £27,000 Annual bonus up to 13% by achieving KPI targets
- Flexible and part-time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as an Assistant Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.
Assistant Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and mission. Understanding their commitment to customer service and team wellbeing will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Travelodge. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to enhance customer experiences. Being able to articulate these stories will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Research common challenges faced by hotel managers in the industry. Being knowledgeable about these issues and having potential solutions ready can impress interviewers and show that you're proactive and ready to tackle the role.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise any previous roles where you’ve led a team or improved customer service, as these are key aspects of the Assistant Hotel Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your skills in coaching, motivating, and developing team members.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and results-oriented mindset. If you have experience in food and beverage management, be sure to include that as well.
Show Enthusiasm for Travelodge: Express your excitement about the opportunity to work at Travelodge. Mention their commitment to employee wellbeing and diversity, and how you align with their values and mission to provide an outstanding customer experience.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Be prepared to share examples of how you've successfully motivated and coached team members in the past. Highlight your ability to create personal development plans and foster a positive work environment.
✨Demonstrate Customer Focus
Travelodge places a strong emphasis on customer experience. Be ready to discuss how you prioritise customer satisfaction and how you've handled feedback in previous roles. Share specific instances where you went above and beyond to ensure a great experience for guests.
✨Know the Brand Standards
Familiarise yourself with Travelodge's brand standards, especially if you're applying for a Bar Cafe hotel. Understand their food and beverage offerings and be prepared to discuss how you would maintain these standards while maximising sales through cross and upselling.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Think about situations where you've had to manage staff, resolve conflicts, or improve operational efficiency, and be ready to share your thought process.
