Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Resident Manager in ensuring smooth building operations and enhancing resident experiences.
- Company: Join a large, modern residential estate in Wembley focused on customer satisfaction.
- Benefits: Enjoy a competitive salary of £30k and gain valuable experience in a dynamic environment.
- Why this job: Perfect for those who love engaging with people and want to make a real impact.
- Qualifications: Excellent communication skills and prior customer-facing experience are essential; ARLA/AIRPM qualifications are a plus.
- Other info: Fixed-term contract from April to September/October, with flexible working hours.
This large modern residential estate in Wembley is looking for a team of Resident Associates to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in to move-out.
This will involve managing the resolution of all reported issues from residents and working front of house to enhance the experience of the resident. Duties will include:
- Ensuring a full knowledge of apartment and communal area systems.
- Working closely with the Defects Resolution Team to ensure any issues are rectified in a timely manner.
- Carrying out daily inspections of the development to ensure they are to company standard.
- Supporting the Development Manager with required health and safety compliance.
- Co-ordinating all move-ins and move-outs with the relevant company function and third parties.
- Continually working with the Resident Manager to implement cost and time efficiencies to deliver on P&L targets.
- Attending and carrying out all required apartment inspections to deliver the required company expectations.
- Ensuring post-PC snagging items are kept to a minimum and are dealt with in a timely manner.
- Supporting the Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager.
The ideal candidate should have excellent communication and people skills, good IT skills, and prior experience in customer-facing roles, ideally from hotel, retail, student accommodation or residential sectors. ARLA/AIRPM qualifications or similar are desirable but not essential.
Working hours are five days per week between Monday and Sunday, working 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm.
Resident Associate employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Associate
✨Tip Number 1
Familiarise yourself with the residential estate sector, especially in areas like customer service and property management. Understanding the nuances of resident relations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Resident Associate position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved customer issues in previous roles. This will demonstrate your problem-solving skills and ability to enhance the resident experience.
✨Tip Number 4
Research the company’s values and mission. Being able to articulate how your personal values align with theirs during the interview can make a strong impression on the hiring team.
We think you need these skills to ace Resident Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in sectors like hotel, retail, or residential accommodation. Emphasise any specific skills that align with the duties of a Resident Associate.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and people skills. Mention your ability to manage issues effectively and your experience in ensuring customer satisfaction. Relate your past experiences to the responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have any qualifications such as ARLA or AIRPM, be sure to mention them. Even if they are not essential, they can set you apart from other candidates. If you don’t have these qualifications, focus on your practical experience instead.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves managing resident experiences.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
As a Resident Associate, you'll be interacting with residents daily. Highlight your previous experience in customer-facing roles and provide examples of how you've successfully resolved issues or enhanced customer experiences.
✨Demonstrate Knowledge of the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would manage reported issues, conduct inspections, and support the Resident Manager in ensuring compliance and efficiency.
✨Prepare Questions for the Interviewer
Engage with the interviewer by asking insightful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to demonstrate your interpersonal skills.
