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- Tasks: Lead and inspire a team to achieve sales goals and deliver exceptional customer experiences.
- Company: Join Michael Kors, a global fashion brand known for creativity and style.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team that values inclusivity and personal growth in the fashion industry.
- Qualifications: Passion for fashion and experience in retail leadership are essential.
- Other info: This role offers a chance to make a real impact in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.
Major Responsibilities include but are not limited to:
- People: Inspire, lead and coach the store team to create a culture of performance delivery and accountability. Support the Management Team in training and developing the store team as well as onboarding new joiners. Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador. Ensure image and grooming standards are aligned with brand policy. Practice and role model the company behaviours, ensuring effective use of the behaviour tool kit.
- Service: Lead the team of Jet Set Ambassadors to ensure they are prioritising exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping. Ensure Jet Set Ambassadors maintain client communication through utilising all available tools and a variety of channels. Proactively manage client database and utilise information to increase sales.
- Sales: Maintain floor presence and lead by example through elevated customer experience and Service Leading. Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest. Meet and exceed sales goals holding self and team accountable for the results. Analyze reports, and develop action plans to ensure expectations are met or exceeded. Track and communicate business results and opportunities, driving sales and product knowledge. Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Sales Supervisor employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Supervisor
✨Tip Number 1
Familiarise yourself with Michael Kors' brand values and customer service philosophy. Understanding their commitment to exceptional customer experiences will help you demonstrate how you can lead a team to embody these principles.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or sales.
✨Tip Number 3
Research the latest trends in fashion retail and be prepared to discuss how you would apply this knowledge to enhance customer engagement and drive sales. This shows your passion for the industry and your proactive approach.
✨Tip Number 4
Prepare to discuss your experience with data analysis and how you've used it to inform sales strategies. Being able to articulate how you've tracked KPIs and adjusted tactics based on results will set you apart as a candidate.
We think you need these skills to ace Sales Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Supervisor position at Michael Kors. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV showcases your sales achievements, leadership experience, and ability to deliver exceptional customer service. Use quantifiable metrics to demonstrate your success in previous roles, such as sales targets met or exceeded.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and your enthusiasm for the role. Highlight your experience in coaching teams and driving sales, and explain how you can contribute to creating a culture of performance at Michael Kors.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Michael Kors
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or insights that highlight your love for the brand and its products, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Sales Supervisor, you'll need to inspire and lead a team. Prepare examples of how you've successfully coached or motivated others in previous roles. Highlight your ability to create a positive team culture and drive performance.
✨Emphasise Customer Experience
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to enhance a customer's experience, as this aligns with the company's focus on loyalty and repeat business.
✨Prepare for Sales Metrics Discussion
Familiarise yourself with key sales metrics and KPIs relevant to the retail environment. Be prepared to discuss how you have met or exceeded sales goals in the past and how you plan to do so in this role.
