Service Delivery Management Consultant 2- Support

Oracle Service Delivery Management Consultant 2- Support in United Kingdom

Job Description

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader, we’re looking for a Service Delivery Management Consultant to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role!

Responsibilities

What you will do

1. Develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and maximize the customers’ use of Support Services, drive high degree of satisfaction and reference ability, and protect and enhance Support revenue streams.
2. Ensure client satisfaction and achieve service level targets.
3. Manage client service request escalations and escalate them as appropriate.
4. Obtain approvals for change requests, prepare documentation, lead weekly client change control calls, and facilitate/coordinate package management.
5. Work in technology applications involving tracking issues, monitoring their resolution, and confirming adherence to processes.
6. Provide monthly and quarterly formal reports on AMS to site leadership.
7. Communicate major incidents to the client and continue communication back to the client as requested until a resolution is achieved.

What we will offer you

1. A competitive salary with exciting benefits.
2. Learning and development opportunities to advance your career.
3. An Employee Assistance Program to support your mental health.
4. Flexible and hybrid working so you can do your best work.
5. Employee resource groups that champion our diverse communities.
6. Core benefits such as life insurance and access to retirement.

Required Experience

1. Bachelor’s degree in business management or related field or equivalent relevant experience.
2. 2-5 years of experience in Customer/Account management.
3. Knowledge of ITIL Functions specific to Change Management.
4. Travel up to 25%.
5. Willing to be on-call service.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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