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- Tasks: Lead a team to resolve IT issues and support users on-site.
- Company: Join a dynamic commercial interior design firm in central London.
- Benefits: Enjoy a competitive salary, paid travel, training, and career progression.
- Why this job: Be part of a growing company with exciting opportunities and a supportive culture.
- Qualifications: Solid experience with Microsoft Stack and network troubleshooting required.
- Other info: This role is hands-on and offers a chance to stand in for the Head of Technology.
The predicted salary is between 57600 - 84000 £ per year.
Hands on IT Manager required by a commercial interior designers based in central London, paying up to £80k. The role is based on site, not hybrid or remote. The company has 300 users and is on a SaaS platform.
The successful IT Manager will manage a team of 3 and will act as a point of escalation from the 2nd line. You will work alongside the Head of Technology to support users face to face and remotely via the service desk to resolve tickets quickly and effectively. Once logged by the 2nd line team, you will need to act quickly, troubleshooting and finding the root cause before working with the user to resolve the issue. You won’t just be given the easy tickets as the 2nd line team has a good go at resolving issues before they hand them over to you. You will also stand in for the Head of Technology when required and will support the Head of Technology with day-to-day business and service level issues.
Knowledge Required:
- Solid technical background supporting Microsoft Stack
- Experience supporting network-related issues including WiFi, LAN/WAN
- Some knowledge of supporting MAC devices
- Experience with ticketing systems
- Great interpersonal skills
- Excellent telephone manner as you never know who will be calling in with a problem
This is a growing company with great aspirations. This role will ideally suit a passionate individual who is looking for a career in an exciting company that offers training, progression, and endless possibilities, plus an amazing benefits package which includes paid travel to work!
IT Manager, Hands on, 2nd/3rd Line, £80k employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager, Hands on, 2nd/3rd Line, £80k
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially the Microsoft Stack and network-related issues. Being able to discuss your hands-on experience with these technologies during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your interpersonal skills and telephone manner in conversations with recruiters or during networking events. Since this role involves direct user support, demonstrating your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Research the company culture and values of the commercial interior designers. Tailoring your discussions to align with their aspirations and showing genuine interest in their growth can make a positive impression on the hiring team.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would troubleshoot common IT issues or manage team dynamics, as this role requires both technical expertise and leadership skills.
We think you need these skills to ace IT Manager, Hands on, 2nd/3rd Line, £80k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management, particularly with 2nd and 3rd line support. Emphasise your technical skills with the Microsoft Stack and any experience with network issues, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to manage a team effectively. Mention specific examples of how you've resolved complex issues and supported users, as this will demonstrate your hands-on approach.
Highlight Interpersonal Skills: Since great interpersonal skills are essential for this role, include examples in your application that illustrate your ability to communicate effectively with users and your team. This could be through previous roles or specific situations where you successfully resolved conflicts or issues.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their growth and aspirations in your application. Mention how you align with their values and how you can contribute to their success, which will help you stand out as a candidate.
How to prepare for a job interview at Langley James
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft Stack and any network-related issues you've handled. Highlight specific examples where you successfully troubleshot complex problems, as this will demonstrate your hands-on capability.
✨Demonstrate Leadership Qualities
Since you'll be managing a team, it's crucial to convey your leadership style. Share experiences where you've led a team or resolved conflicts, and explain how you plan to support and develop your team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you need to troubleshoot an issue that the 2nd line team couldn't resolve. Think through your approach to finding the root cause and how you'd communicate with the user.
✨Emphasise Interpersonal Skills
Given the importance of communication in this role, be ready to showcase your interpersonal skills. Practice articulating how you would handle difficult calls or interactions with users, ensuring you convey empathy and professionalism.
