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For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services focused on sustainability and innovation.
- Benefits: Enjoy competitive salaries, flexible working options, and a range of employee perks.
- Why this job: Be part of a supportive team that values growth, integrity, and customer service.
- Qualifications: A valid UK driving licence and strong customer service skills are essential.
- Other info: Full training provided to become a qualified dual fuel engineer.
The predicted salary is between 22000 - 30000 £ per year.
About The Role
M Group Energy is enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where you will join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters.
As a Revenue Protection Officer, you will investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You will be responsible for ensuring installations are made safe and will work with the supplier to agree on further actions. You will collect evidence and provide information to the client to decide next steps. You will also be involved in debt recovery work, which may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you will demonstrate professionalism and integrity, remaining calm and professional in confronting situations. Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential; all you need is a positive, proactive, and solution-oriented mindset. You will also be upskilled by the company to become a qualified dual fuel engineer, receiving full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - you must have a full UK licence and have less than 6 points.
- Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, including:
- Salary: Non-technical £26,984 per annum; Single fuel - £38,453 per annum for full-time roles (if based within the M25); Single fuel (3 phase/CT) £40,492 per annum for full-time roles (if based within the M25).
- Upon full qualification at the dual fuel level, salary will increase to £44,126 (if inside the M25).
- Matched or contributory pension scheme.
- Online GP service, 24 hours a day, 365 days a year.
- Employee assistance programme.
- My Rewards portal, access to thousands of retail discounts.
- Life assurance.
- Cycle to work, salary finance and give as you earn schemes.
- Enhanced maternity, paternity leave and adoption leave.
- Reward and recognition scheme.
- Company van/vehicle and fuel card for business use.
- Private health care and health care cash plan.
- Discretionary bonus scheme.
- 22 days annual leave plus bank holidays.
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to third-party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Revenue Protection Officer in Chelmsford employer: Archive
Contact Detail:
Archive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer in Chelmsford
✨Tip Number 1
Familiarise yourself with the energy sector, particularly around metering services and revenue protection. Understanding the basics of how gas and electricity are billed and the common issues related to theft will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role requires strong interpersonal skills, be ready to share specific examples of how you've handled challenging situations while maintaining professionalism and calmness.
✨Tip Number 3
Prepare for potential conflict management scenarios. Think about past experiences where you successfully resolved conflicts or difficult situations, as this will demonstrate your ability to handle the challenges that may arise in this role.
✨Tip Number 4
Show enthusiasm for career progression and upskilling opportunities. Express your willingness to learn and adapt, especially regarding the training for dual fuel qualifications, as this aligns with the company's commitment to employee development.
We think you need these skills to ace Revenue Protection Officer in Chelmsford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Revenue Protection Officer. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Skills: Emphasise your customer service background in your CV and cover letter. Provide specific examples of how you've remained calm and professional in challenging situations, as this is crucial for the role.
Showcase Problem-Solving Abilities: Demonstrate your proactive and solution-oriented mindset in your application. Include examples of past experiences where you successfully resolved conflicts or addressed issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Archive
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, you'll need to demonstrate strong customer service abilities. Prepare examples of how you've handled challenging situations in the past, showcasing your professionalism and calmness under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of the position, such as investigating gas and electricity theft and managing meter installations. Being able to discuss these responsibilities confidently will show your genuine interest in the role.
✨Highlight Your Problem-Solving Mindset
The company values a proactive and solution-oriented approach. Think of instances where you've successfully resolved issues or improved processes, and be ready to share these during your interview.
✨Prepare for Conflict Management Scenarios
Since conflict management experience is beneficial, consider preparing for potential scenarios you might face in the role. Practising how you would handle confrontational situations can help you feel more confident during the interview.
