CRM Manager in Loughborough

An experienced CRM Manager or similar, you have a strong understanding of CRM platforms and data management. This is an incredible opportunity to use your expertise to make a difference. At the Youth Sport Trust we are passionate about building a brighter future for young people by harnessing the power of sport to enhance wellbeing, build leadership and raise achievement. Join us and together we can create impact for good.

We are now looking for a CRM Manager to take ownership of our CRM data in Salesforce and ensure it is maintained to support our business processes and reporting requirements. This will include providing day-to-day support for users as well as making sure the charity makes the most effective use of the system. Important will be the ability to guarantee the accuracy, integrity, completeness and security of data held. You will lead on the development of staff training as well as reports and dashboards in Salesforce. We will also look for you to collaborate with users and the IT team to identify and prioritise system improvements to ensure organisational objectives continue to be effectively met.

For this key position, you must have operated in a similar role and gained a strong understanding of CRM platforms and data management. A competent user of Salesforce, you will be familiar with visualisation tools such as Tableau, Power BI, or similar. You will also have a good understanding of data governance and data quality management. You will have sound knowledge of data architecture and privacy too.

Your technical abilities will be complemented by strong interpersonal, relationship building and planning skills. An effective project manager, you will also be comfortable working in a collaborative and matrix environment.

As a member of the team, we guarantee you will feel very much part of our mission and will experience fun, challenge and fulfilment in your role. Our values underpin everything we do, and we pride ourselves on a work culture which fosters innovation, creativity and personal passion. Benefits include generous annual leave entitlement, health cash plan, employee assistance programme and volunteering days. In 2023 we were ranked one of the best charities and mid-sized companies to work for in the UK.

If you are excited by the prospect of supporting millions of young people across the country to take part in more competitive school sport, we would like to hear from you. To apply please visit click the apply now button and complete an online application form.

The Youth Sport Trust believes that diversity drives excellence and that representation is important. The Youth Sport Trust therefore positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality.