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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and profit sharing.
- Why this job: Be part of a vibrant culture while making a positive impact on customers' experiences.
- Qualifications: Experience in customer service and team leadership in retail or food environments is essential.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you:
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You will also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and team support will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Shop Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing operational standards, such as wage and waste controls. This will demonstrate your ability to maintain high performance in a fast-paced environment.
✨Tip Number 4
Show your passion for customer service. Be ready to explain how you ensure a brilliant shopping experience for customers, whether in-store or online, as this is key to succeeding in this role.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. Use specific examples from your previous roles that demonstrate your ability to motivate a team and deliver excellent results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Greggs' inclusive culture and your commitment to providing a brilliant customer experience.
Showcase Relevant Experience: Emphasise any previous supervisory or management roles you've held, particularly in food service or retail. Highlight your achievements in these positions, such as improving customer satisfaction or increasing sales.
Prepare for Potential Questions: Think about common interview questions related to team management and customer service. Prepare answers that reflect your experience and how you would handle various scenarios in the shop environment.
How to prepare for a job interview at TN United Kingdom
✨Show Your Leadership Skills
As a Shop Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to inspire and engage others.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you ensure a brilliant experience for shoppers.
✨Discuss Your Experience in Food or Retail
Since the role involves working in a food-on-the-go environment, be sure to talk about your relevant experience in retail or food service. Highlight any roles where you had to manage stock, maintain cleanliness, or prepare food.
✨Emphasise Inclusivity and Team Development
Greggs values an inclusive culture, so be ready to discuss how you've supported diversity in your previous roles. Share examples of how you've developed team members and fostered a welcoming environment.
