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For Companies At a Glance
- Tasks: Lead quality assurance and training programs across EMEA operations to boost client satisfaction.
- Company: Join Concentrix, a global leader in customer experience solutions.
- Benefits: Enjoy remote work flexibility and a supportive corporate culture.
- Why this job: Make a real impact by enhancing quality standards and developing talent in a dynamic environment.
- Qualifications: Experience in senior quality or training management roles is essential.
- Other info: This is a full-time remote position based in the UK.
The predicted salary is between 43200 - 72000 £ per year.
The Global Quality and Training Manager will be responsible for developing, overseeing and executing comprehensive quality assurance and training programs across all EMEA operations. The objective is to ensure alignment with business and client objectives, enhance client satisfaction and maintain high standards for quality and efficiency.
Responsibilities
- Quality Management
- Develop/enhance and implement global quality assurance frameworks and standards.
- Conduct regular quality audits and reviews to ensure compliance with industry standards and client expectations.
- Collaborate with cross-functional teams to resolve quality-related issues and improve overall processes.
- Training and Development
- Design and oversee the execution of training programs to ensure all staff are competent and compliant with company policies and procedures.
- Identify training needs across different departments and custom-tailor programs to fulfil those needs.
- Monitor and evaluate training program effectiveness, success and ROI regularly and report on them.
- Stakeholder Management
- Build strong working relationships with internal and external stakeholders, including client representatives.
- Manage client feedback and incorporate insights into quality and training initiatives.
- Strategic Alignment
- Work closely with the operational leadership teams to ensure quality and training strategies align with broader organizational goals.
- Stay abreast of industry trends and innovations to incorporate the best practices into quality and training methodologies.
Profile
- Proven experience in senior quality or training management role within a global organization.
- Strong understanding of global quality assurance standards in training methodologies.
- Excellent problem-solving, communication and stakeholder management skills.
- Ability to lead and nurture teams across multiple locations.
- Excellent planning, organizational and time management skills.
- Strong influencing skills and experience of building effective working relationships.
- Experience of driving plans and measuring impact and risk.
- Strong communication skills – verbal, written, presentation.
- Operational experience preferred.
Skills
- Analytical and strategic thinking.
- High level of adaptability and change management proficiency.
- Innovative approach to process improvement and training design.
- Fluency in English.
- Excellent interpersonal skills, relationship management, communications, analytical, presentations skills.
- Strong administrative skills and attention to detail in management.
Location: UK, Work at Home, GB
Time Type: Full time
Global Training & Quality Manager employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Training & Quality Manager
✨Tip Number 1
Familiarise yourself with global quality assurance standards and training methodologies. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the training and quality management field. Engaging with others can provide insights into industry trends and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved training programmes or quality assurance processes in previous roles. Real-life scenarios can showcase your problem-solving skills and effectiveness.
✨Tip Number 4
Stay updated on the latest innovations in training and quality management. Being knowledgeable about current trends can set you apart and show that you're proactive about continuous improvement.
We think you need these skills to ace Global Training & Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and training management. Use specific examples that demonstrate your ability to develop and implement training programmes and quality frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality management and training. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in stakeholder management and strategic alignment.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any successful training programmes you’ve designed or quality audits you’ve conducted that led to improved client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at Concentrix
✨Showcase Your Experience
Make sure to highlight your previous experience in quality assurance and training management. Be prepared to discuss specific examples of how you've developed and implemented successful training programmes or quality frameworks in a global context.
✨Demonstrate Stakeholder Management Skills
Since the role involves building relationships with internal and external stakeholders, come ready with examples of how you've effectively managed client feedback and collaborated with cross-functional teams to resolve issues.
✨Emphasise Adaptability and Innovation
The company values adaptability and innovative approaches. Share instances where you've successfully adapted to change or introduced new methodologies that improved training or quality processes.
✨Prepare for Strategic Alignment Questions
Expect questions about how you would align quality and training strategies with broader organisational goals. Think about how you can demonstrate your understanding of industry trends and how they can be applied to enhance client satisfaction.
