Private Maternity Admin Team Leader

This is an exciting opportunity to join the UCLH Private Healthcare team, based on the Fitzrovia Suite. We are seeking a self-motivated individual who is able to plan and organise their workload to deliver the highest level of service to patients and consultants within the Private Women's Health services at UCLH.

The Administration Team Leader will work as part of the Private Healthcare team, delivering the highest level of administrative service to both patients and clinical teams. The post holder will act as the first point of contact for patients accessing private maternity and women’s health services and will ensure the highest standards of hospitality for all patients and visitors to the hospital. They will also be responsible for supervising the women's health administration team to ensure that daily workloads are effectively managed.

The role will support the Service Manager’s responsibility to ensure that the private women’s health service runs smoothly for patients, consultant users, and other staff. The post holder will also be expected to be part of the reception rota. Please note, you will be required to participate in a rolling rota Monday to Saturday, 8am to 8pm.

This patient-facing role will undertake all administrative functions of the private maternity and women’s health patient pathway, such as ensuring appointments are correctly updated on the electronic health record system, coordinating consultant booking requests, arranging transport, and proactively organising supplementary services.

The post holder will also have key responsibilities in managing the billing process, ensuring that all patient invoices are processed accurately and in a timely manner, verifying funding arrangements, and liaising with private insurers and self-paying patients to ensure payments are received. You will greet all new patients, ensuring they receive a warm welcome, are escorted to their appointments, and are provided with the necessary information related to their care. You will ensure that patient contact information is up to date and that queries or concerns are addressed immediately.

The role requires strong communication skills to liaise effectively with private consultants, patients, and their families, as well as the ability to provide support in resolving non-routine matters or addressing initial complaints. To be successful in this role, you will need to demonstrate significant experience in providing excellent customer service to patients within a professional, can-do attitude.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, University College Hospital at Westmoreland Street. We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Miss Jessica Zucconi Job title: Service Manager