Global Process Owner - Operations

Package Description

• Job ID: 021447
• Salary: £75,000 - £90,000 per annum, depending on relevant skills, knowledge and experience.
• Band: E
• Contract Type: Permanent
• Location: Any major BBC hub (UK based)
• Closing date for applications is 23:59 on Tuesday 1st April 2025.
• We are happy to discuss flexible working.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

Job Introduction

The Global Process Owner (GPO) for Operations will own the end-to-end process across a number of different process teams and business unit boundaries. With the support of our technology teams, the GPO has the authority to deliver technological and process changes. The role will work closely with the Head of Transformation and other GPOs to align on ways of working and opportunities. The role will lead on the standardisation, automation and streamlining of relevant processes to both align with industry best practice and support financial transformation. The GPO has ultimate responsibility to improve the strategic and operational performance of the Operation areas along with realising its objectives which will be supported and measured by key process indicators.

Main Responsibilities

• Responsible for actively defining and monitoring the end-to-end process and performance of a number of processes in the Operations team, identifying and leading continuous improvement to enhance efficiencies and drive standardisation.
• Responsible for managing process documentation, standard operating procedures, data governance and training material.
• Responsible for defining and monitoring service levels and KPIs with the BPO Outsourcer, including service reviews and dealing with major service events.
• Responsible for managing interactions between the BBC and BPO Outsourcer, acting as both a point of contact and escalation route for local teams.
• Ensuring all relevant staff and the BPO Outsourcer receives adequate training to understand the wider context of the BBC as well as to understand their day-to-day roles.
• Works with all the relevant stakeholders, business, talent accounting, legal, business affairs and finance teams to ensure best practice is applied.
• Responsible for influencing and aligning multiple stakeholders to ensure consistent and efficient processes are in place, which are aligned to business needs.

Are you the right candidate?

• Comprehensive understanding of business and data analysis practices, tools and techniques such as requirements engineering, structured analysis and design, process mapping and business modelling.
• Comprehensive leadership of technical product management and development methodologies underpinned by strong software design principles.
• Demonstrable experience of policy implementation, best practice and process improvement with evidence of implementing process standardisation and improvements.
• Ability to simplify and translate complex problems, processes or projects into component parts and to explore them strategically and systematically.
• Effective communication skills, with an ability to influence and align a diverse group of senior stakeholders throughout the organisation.
• Experience of large ERP systems and associated processes (SAP ECC6, S4/Hana, SAP Analytics Cloud and BPC/AFO).
• Experience and extensive knowledge of business operations in a complex, global business, across multiple areas of finance and outsourced functions.
• Experience of audit, control and compliance in a global finance environment.
• Change management skillset to understand what changes have to be made and how to drive them at every level.
• Desirable - Project/Programme Management experience with related qualification.
• Desirable - Professional qualification (ACA, CIMA, ACCA, ICM, MCIPS or similar).

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don’t focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.