Insights & Analytics Manager

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Join to apply for the Insights & Analytics Manager role at END.

INSIGHTS & ANALYTICS MANAGER – FULL TIME, LONDON
Who We Are
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.
Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.
At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.
As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.
This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research.
Here\’s a Breakdown Of What You\’ll Be Doing

• Ensuring all business functions are kept aware and informed of relevant insights and analytics.
• Leading on customer-based insights.
• Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives.
• Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives.
• Driving and maintaining a customer-led mentality.
• Responding to a fast paced and changing environment.
• Driving ongoing site optimisation strategies.
• Managing and developing external relationships and third parties.
• Managing and maintaining internal relationships with Directors, Heads of and Senior Managers.
• Supporting digital, customer and research activities.
• Maintaining the quality and effectiveness of regular reporting, including: Site performance metrics across domestic and international digital channels and platforms Customer base monitoring Forecasting Segmentation Multichannel analysis Marketing attribution Competitor benchmarking and market share performance Digital marketing performance Onsite user journey and behaviour, and drivers of conversion

Who We\’re Looking For

• Experience of Google, Analytics or similar web analytics tool, SQL, Tableau or similar BI tool.
• A passion for Insight and Analytics, and an understanding of how data can be exploited to drive competitive advantage.
• Strong experience analysing digital and customer-level data.
• Excellent communication/presentation skills and the ability to convert and communicate data to a wide range of audiences.
• The ability to identify and understand complex businesses challenges and opportunities, and to translate these into analytical questions. Conversely, the know-how to take analytical data from multiple sources and create a set of recommendations.
• Demonstrated skills to build and maintain strong relationships across the business.
• Experience managing external partners and third-party suppliers.
• Advanced excel skills.
• A consumer-oriented focus.
• A good understanding of data science or statistics.
• Educated to a degree level, ideally in mathematics, statistics, economics, management sciences or similar.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 30 days holiday (including bank holidays)
• Flexible working – 3 days office working (Mon-Wed) 2 days home working (Thu-Fri)
• 40 Hours per week
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don\’t worry if you don\’t hit every criteria, we\’re always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.
Please note – for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Retail

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