Sales Manager / Director of Sales

Comfort Inn & Suites, East Greenbush, NY is seeking a hands-on dynamic Director of Sales/Sales Manager with a hotel sales background to join our team. This role will be responsible for the on-property and in-market representation of our hotel.

GENERAL RESPONSIBILITIES:

The Director of Sales / Sales Manager is responsible for leading business development and top-line revenue for hotel-related segments, including group, volume transient room, and ballroom sales. The individual is also charged with evaluating, creating, and implementing strategies to achieve optimal business mix, positive market performance, pricing, and direct sales actions and deployment. The Director of Sales also develops and solicits business, supervises sales-related personnel, and implements sales and marketing strategies from all markets to ensure booking success and drive revenue success for the hotel.

Key Responsibilities:

• Inspire and demonstrate a positive team culture with clear communication amongst sales and hotel team colleagues.
• Recruit, retain, and evaluate the sales and catering team, resolve problems, provide open communication, and recommend guidance, discipline, and training where appropriate.
• Establish and implement strategies for rates, policies, and sales deployment for revenue sources, through review of competitive data, demand analysis, and mix.
• Negotiate and follow established operational processes for booking business (proposals, contracts, and customer correspondence).
• Drive individual and team achievement of established and measurable goals.
• Direct and manage all group, transient, and catering sales activities to maximize revenue for the hotel.
• Prepare, implement, and compile data and reports for the annual business plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required.
• Identify and pursue new and repeat business through individual and team prospecting activities, including telephone calls, property visits, market visits, and networking events.
• Organize and/or attend scheduled sales, business review, BEO, event, or related meetings, as necessary.
• Develop a working knowledge of the operations of the hotel, including any food and beverage, guest services, reservations, and others as needed.
• Professionally represent the hotel in community and industry-related organizations and events.
• Oversee department and hotel/owner rules and compliance as required, including any federal, state, and local employment and civil rights laws.
• Participate in the hotel’s Manager on Duty Program.
• Perform any other job-related duties as assigned.

Job Skills and Qualifications:

• Bachelor’s degree from a four-year college or university (Hospitality or Hotel/Restaurant preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.
• 4-5+ years of sales leadership.
• Ability to exercise excellent communication, presentation, organization, time management, and listening skills.
• Ability to perform intermediate computer functions, including MS Office, Outlook, Word, and Excel.
• Ability to work collaboratively with colleagues, team members, customers, and management through in-person, telephone, and written forms.
• Ability to use analytical skills to evaluate business, market trends, demand generators, economic factors, and key data sources to make effective business decisions.
• Proficient in managing/using sales automation similar to Delphi or STS.

This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.