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- Tasks: Lead spa operations, drive growth, and enhance guest experiences.
- Company: Join The Belfry, an award-winning resort with luxurious amenities and a vibrant team culture.
- Benefits: Enjoy wellness programmes, discounts, and career development opportunities.
- Why this job: Be part of an exciting expansion and create memorable spa experiences in a supportive environment.
- Qualifications: Proven senior spa leadership experience and strong commercial acumen required.
- Other info: Join a community that values growth, sustainability, and making a difference.
The predicted salary is between 48000 - 62400 £ per year.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterers Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
The annual salary for this role is £56,100.
As the Director of Spa, you will be at the forefront of overseeing all aspects of the spa operations, including the treatment rooms, pool areas and fire & ice experiences. You will take charge of driving the spa's commercial growth, improving guest satisfaction, and leading a dedicated team of professionals. The ideal candidate will have a strong business acumen and the ability to innovate, creating memorable spa experiences while achieving revenue targets and enhancing the resort's overall offerings.
Key Responsibilities:- Develop and execute the strategic vision for the spa, aligning it with The Belfry's goals.
- Drive revenue growth with innovative spa promotions, pricing strategies, and packages.
- Manage the spa's financial performance, ensuring that budgets and profit margins are met.
- Collaborate closely with the marketing and sales teams to create compelling campaigns that attract new guests and clients.
- Design seasonal promotions and evaluate market trends to maintain the spa's competitive edge.
- Provide ongoing training and development to enhance team skills in guest service, sales, and treatments.
- Create a positive, professional environment that encourages collaboration, growth, and team success.
- Lead the delivery of exceptional guest service across all areas of the spa.
- Monitor guest feedback, ensuring continuous improvements and consistently high satisfaction.
- Enhance the guest experience through upselling, personalised services, and tailored packages.
- Must have proven experience in a senior spa leadership role, ideally within a luxury or high-end resort environment.
- Have a strong commercial understanding with a focus on driving revenue and achieving financial targets.
- Excellent leadership skills with the ability to motivate and develop a diverse team.
- A passion for wellness, guest service, and creating exceptional experiences.
- Strong communication and interpersonal skills, with the ability to engage guests and team members alike.
- Learning & Development: We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus.
- Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth.
- Showing our appreciation: We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events.
- Making a difference: We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification.
Our Values: Working here is more than just a job: we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs Make a Difference, Own Our Actions, Better Together, and Deliver Every Day aren't just words; they're the foundation of our culture and the essence of who we are.
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Spa
✨Tip Number 1
Familiarise yourself with the latest trends in spa services and wellness. Understanding what guests are currently seeking can help you demonstrate your innovative ideas during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality industry. Attend spa and wellness events or join relevant online forums to connect with others who may provide insights or referrals for the Director of Spa position.
✨Tip Number 3
Research The Belfry Hotel & Resort thoroughly. Knowing their values, recent developments, and future plans will allow you to tailor your discussions and show how your vision aligns with theirs.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Highlight specific examples that showcase your ability to drive revenue and enhance guest experiences.
We think you need these skills to ace Director of Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa management, particularly in luxury or high-end environments. Emphasise your leadership skills and any achievements related to revenue growth and guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellness and guest service. Discuss how your vision aligns with The Belfry's goals and how you plan to drive the spa's commercial growth through innovative strategies.
Showcase Your Leadership Experience: Provide specific examples of how you've successfully led teams in previous roles. Highlight any training or development initiatives you've implemented that improved team performance and guest experiences.
Research The Belfry: Familiarise yourself with The Belfry's values, recent developments, and their approach to guest service. Mention these insights in your application to demonstrate your genuine interest in the role and the company.
How to prepare for a job interview at The Belfry
✨Showcase Your Leadership Skills
As a Director of Spa, you'll need to demonstrate your ability to lead and motivate a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it aligns with creating a positive work environment.
✨Understand the Business Side
This role requires a strong commercial understanding. Be ready to discuss your experience with driving revenue growth, managing budgets, and implementing pricing strategies. Highlight any innovative promotions or packages you've developed that have led to increased guest satisfaction and financial success.
✨Emphasise Guest Experience
The Belfry values exceptional guest service. Prepare to share specific instances where you've enhanced the guest experience, whether through personalised services, upselling techniques, or responding to feedback. Show your passion for wellness and how it translates into memorable spa experiences.
✨Align with Company Values
Familiarise yourself with The Belfry's core values and culture. During the interview, express how your personal beliefs align with theirs, particularly around community contribution, sustainability, and teamwork. This will demonstrate your commitment to being a part of their vibrant team.
