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For Companies At a Glance
- Tasks: Help clients enhance customer experiences in the property sector through innovative strategies.
- Company: Join a dynamic team focused on transforming real estate customer journeys.
- Benefits: Enjoy a great benefits package, including pension, private medical care, and flexible working options.
- Why this job: Be part of a collaborative culture that values creativity and innovation in customer experience.
- Qualifications: Experience in customer experience roles, especially in property management, is essential.
- Other info: Opportunity to represent the company at industry events and network with professionals.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about customer experience within the property world? Do you enjoy creating experiences and destinations that clients are proud of and customers love to visit? We are looking for a talented Customer Experience Strategy Consultant to help shape innovative solutions for commercial and residential real estate clients.
What You'll Be Doing:
- Collaborate with commercial and residential real estate clients to identify and implement Customer Experience improvements.
- Lead discovery workshops and create customer journey maps.
- Conduct fieldwork and research for Customer Experience journeys.
- Build and manage surveys and digital campaigns.
- Analyze both quantitative and qualitative data to identify opportunities for enhancing customer satisfaction and asset performance.
- Support new business pitches and contribute to the development of client presentations.
- Represent the company at industry events and networking opportunities.
What We're Looking For:
- Proven experience in customer experience roles, with a background in property management and occupier relationship management.
- A strong passion for customer experience and a drive to improve service delivery.
- Expertise in customer journey mapping.
- Strong communication, presentation, and report-writing skills.
- Proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and SUMIF.
Why Apply?
You'll have the chance to work with leading clients, drive innovative CX strategies, and grow within a supportive, collaborative environment. You will also have access to a comprehensive benefits package including up to 12% pension, private medical care, critical illness cover, enhanced maternity and paternity, and much more! If you're passionate about customer experience and ready for a new challenge, please apply today!
Customer Experience Strategy Consultant employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Strategy Consultant
✨Tip Number 1
Network with professionals in the property management and customer experience sectors. Attend industry events and engage in conversations to learn about the latest trends and challenges, which can help you stand out during interviews.
✨Tip Number 2
Familiarise yourself with customer journey mapping tools and methodologies. Being able to discuss specific techniques and examples during your interactions will demonstrate your expertise and passion for enhancing customer experiences.
✨Tip Number 3
Stay updated on the latest developments in customer experience strategies within the real estate sector. This knowledge will not only prepare you for interviews but also show your commitment to the role and the industry.
✨Tip Number 4
Prepare to discuss your previous experiences in customer experience roles, particularly any relevant projects in property management. Highlighting your successes and the impact of your work will make a strong impression on potential employers.
We think you need these skills to ace Customer Experience Strategy Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience roles, particularly within property management. Use specific examples that demonstrate your skills in improving service delivery and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention your expertise in customer journey mapping and how it aligns with the company's goals. Be sure to express your enthusiasm for the role and the opportunity to work with leading clients.
Showcase Your Skills: In your application, emphasise your strong communication, presentation, and report-writing skills. Provide examples of how you've successfully led workshops or conducted research that improved customer experiences.
Highlight Technical Proficiency: Since proficiency in Microsoft Excel is required, mention your experience with PivotTables, VLOOKUP, and SUMIF. If possible, include examples of how you've used these skills to analyse data and enhance customer satisfaction.
How to prepare for a job interview at FPMR Ltd
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for customer experience during the interview. Share specific examples of how you've improved customer satisfaction in previous roles, especially within property management.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you analyse both quantitative and qualitative data. Bring examples of past projects where your analysis led to actionable insights that enhanced customer experiences.
✨Highlight Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to showcase your presentation skills by discussing a project or idea as if you were presenting it to a client.
✨Familiarise Yourself with Customer Journey Mapping
Brush up on customer journey mapping techniques. Be ready to explain how you would approach creating a customer journey map for a real estate client, including the steps you would take and the tools you might use.
