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- Tasks: Lead AI projects in digital banking, collaborating with teams to ensure successful delivery.
- Company: Join a leading bank in Central London, innovating in digital banking and AI.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI in banking, enhancing customer experiences and operational efficiency.
- Qualifications: Experience in project management, especially in banking, with strong communication and problem-solving skills.
- Other info: Hybrid role: 3 days in the office; salary negotiable based on experience.
The predicted salary is between 64000 - 96000 £ per year.
We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client, a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work.
As an AI project manager, you will be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects.
Experience and Qualifications
- Previous experience in project management, preferably within the banking or financial services industry
- Strong understanding of digital banking operations and Artificial Intelligence (AI) technologies
- Proven track record of successfully delivering complex projects on time and within budget
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Strong problem-solving and decision-making abilities
- Knowledge of agile project management methodologies
- Experience with data analysis and reporting
- Ability to adapt to changing priorities and work well under pressure
- Project management certification (e.g., PMP) is a plus
- Bachelor's degree in a relevant field
Areas to Consider
- Customer Service Enhancement
- Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times.
- Sentiment Analysis: Use AI to analyse customer feedback and sentiment from various channels to improve services.
- Fraud Detection and Prevention
- Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time.
- Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns.
- Loan Processing Automation
- Credit Scoring: AI can evaluate creditworthiness more accurately by analysing a wider range of data points.
- Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process.
- Personalized Banking Services
- Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalised product recommendations.
- Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences.
- Risk Management
- Risk Assessment: AI can analyse market trends and economic indicators to provide early warnings about potential risks.
- Compliance Monitoring: Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties.
- Operational Efficiency
- Process Automation: Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation.
- Workflow Optimization: AI can optimise workflows by identifying bottlenecks and suggesting improvements.
Implementation Strategy
- Assessment: Evaluate the current state of digital banking operations and identify areas where AI can add value.
- Pilot Projects: Start with pilot projects to test AI applications in a controlled environment.
- Scalability: Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions.
- Employee Training: Train staff on AI tools and their applications to ensure seamless integration.
- Continuous Improvement: Regularly update AI models and algorithms based on new data and evolving business needs.
Challenges and Considerations
- Data Quality: Ensure high-quality data for accurate AI predictions and analysis.
- Regulatory Compliance: Stay compliant with financial regulations while implementing AI solutions.
- Customer Trust: Maintain transparency in AI-driven decisions to build and maintain customer trust.
- Integration: Seamlessly integrate AI with existing banking systems and processes.
The main emphasis of this position is to harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the bank's customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations.
The position will be hybrid, 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager with Digital Banking Operations and Artificial Intelligence AI
✨Tip Number 1
Familiarise yourself with the latest trends in AI and digital banking. Understanding how these technologies are currently being implemented can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the banking and AI sectors. Attend industry events or webinars to connect with potential colleagues and learn about the challenges they face, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific projects you've managed that involved AI or digital banking operations. Be ready to explain your role, the challenges faced, and how you ensured successful delivery.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've tackled complex issues in past projects. This will demonstrate your ability to adapt and thrive under pressure, a key requirement for this role.
We think you need these skills to ace Project Manager with Digital Banking Operations and Artificial Intelligence AI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly within digital banking and AI projects. Use specific examples to demonstrate your success in delivering complex projects on time and within budget.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key qualifications mentioned in the job description. Emphasise your understanding of digital banking operations and AI technologies, and how your skills align with the company's goals.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've tackled challenges in previous roles. Highlight your decision-making abilities and how you've adapted to changing priorities in fast-paced environments.
Highlight Relevant Certifications: If you have any project management certifications, such as PMP, be sure to mention them prominently in your CV. This can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at Onyx-Conseil
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles, especially within the banking or financial services sector. Highlight specific projects where you successfully delivered results on time and within budget, focusing on your role in managing cross-functional teams.
✨Demonstrate Your Understanding of AI Technologies
Familiarise yourself with the latest trends in Artificial Intelligence as they relate to digital banking operations. Be ready to discuss how you've applied AI in past projects or how you envision leveraging AI to enhance customer service and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think of examples where you've had to adapt to changing priorities or overcome challenges in project delivery, particularly in high-pressure situations.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to demonstrate how you've effectively collaborated with various stakeholders in previous projects. Share examples of how you’ve communicated complex ideas clearly and built trust with team members and clients alike.
