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- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing essential support.
- Company: Join Omnes Healthcare, a dedicated team committed to delivering top-notch NHS Primary Medical Services.
- Benefits: Enjoy 25 days holiday, NHS discounts, training support, and an extra day off for your birthday!
- Why this job: Make a real impact on patients' lives while working in a supportive and caring environment.
- Qualifications: Experience in admin or customer service, with strong communication and teamwork skills required.
- Other info: Full indemnity cover and various employee assistance programs available.
The predicted salary is between 28800 - 43200 £ per year.
You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
This is a great opportunity for some one that really wants to have an impact on people’s lives, to join a supportive and patient committed team.
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Experience of clerical and administrative work
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Clear thinking and have an analytical approach
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Able to work as part of a team, to promote a good team spirit
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Able to be sensitive and assertive as appropriate
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Experience in a client facing/customer service position
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Be motivated and able to work independently
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25 days holiday plus bank holidays
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Excellent work / Life balance
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Clinical progression
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Training cost support
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Full indemnity cover paid by the practice.
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NHS Discount & Support Schemes
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Employee Assistance Program
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Sick Pay
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Enhanced maternity and paternity leave
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Salary sacrifice electric car scheme
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Life insurance 3 x salary
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Healthcare cash plan
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Cycle to work scheme.
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Charitable giving scheme
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An extra day off to celebrate your birthday.
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Occupational Health Support
Link to Evergreen group – https://evergreen-group.co.uk, Greenwich Peninsula
South London
SE10 0GN, http://omneshealthcare.co.uk/ (Opens in a new tab), LCARTER@OMNESHEALTHCARE.CO.UK
Receptionist / Patient Healthcare Navigator employer: Omnes Healthcare Limited
Contact Detail:
Omnes Healthcare Limited Recruiting Team
LCARTER@OMNESHEALTHCARE.CO.UK
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Patient Healthcare Navigator
✨Tip Number 1
Familiarize yourself with the NHS services and patient care protocols. Understanding the healthcare environment will help you communicate effectively with patients and demonstrate your commitment to providing high-quality service.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Being able to convey empathy and tact over the phone is crucial for a role that involves patient interaction.
✨Tip Number 3
Showcase your ability to work independently and as part of a team. Think of examples from your past experiences where you successfully collaborated with others or took initiative on your own.
✨Tip Number 4
Research the Evergreen Group and Omnes Healthcare to understand their values and mission. Tailoring your approach to align with their goals can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Receptionist / Patient Healthcare Navigator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Receptionist / Patient Healthcare Navigator position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in clerical or administrative roles, especially in a healthcare or customer service setting. Use specific examples to demonstrate your ability to provide excellent patient care and support.
Showcase Soft Skills: Since this role requires empathy, discretion, and the ability to work independently, make sure to highlight these soft skills in your application. Provide examples of how you've used these skills in past positions.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for making a positive impact on patients' lives. Mention why you are interested in working with this specific practice and how you align with their values.
How to prepare for a job interview at Omnes Healthcare Limited
✨Show Your Empathy
As a Receptionist and Patient Healthcare Navigator, you'll be the first point of contact for patients. Make sure to demonstrate your ability to empathize with patients during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Your Administrative Skills
Since the role requires efficient administration, be prepared to discuss your experience with clerical and administrative tasks. Mention specific tools or software you are familiar with that can help streamline processes.
✨Demonstrate Team Spirit
This position involves working closely with clinical and management teams. Talk about your previous experiences in team settings and how you contributed to a positive team environment. Highlight any instances where you supported colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare for scenarios related to patient interactions, such as managing a high volume of calls or dealing with an upset patient, and think through how you would respond.
