Wimbledon Admin

ROLE SUMMARY · Administer car parking ticketing operation. · Make car parking bookings received via email, telephone and web enquiries. · Advise customers on car parking information and directions. · Use an online payment system. · Operate ticketing system using MS Access database, organise ticket mail shots including ticket inserts, direction advice and event contact information. · Accurately maintain ticketing database and other records. · Provide day to day support to the Wimbledon Supervisor, providing assistance with invoice progress tracking, corporate bookings, and email enquiries. · Liaise with customers in a professional but time efficient manner. · Ensure all enquiries are dealt with promptly and professionally. · Assist with outdoor staff application process to include photocopying, filing and occasional telephone contact with event staff to ensure prompt application process · Be prepared to work away from home, based at Wimbledon for the 2 weeks of the Championship (Accommodation, transport and welfare provided) · Ensure all enquiries are dealt with in an accurate and time efficient manner · When onsite ensure all dealings with AELTC staff and their guests are conducted in a professional manner. KNOWLEDGE, SKILLS & EXPERIENCE · Exceptional brand ambassador · Excellent written and verbal communication skills including highest standard telephone manner · Ability to work to a high standard on own initiative · Ability to work under pressure and to a deadline · Excellent understanding and proven experience of Microsoft Office suite · Demonstrate a high level of confidentiality and follow data protection policies as laid down by the AA. Further Information · All staff working at The Championships will be required to provide personal information in order to successfully pass vetting / accreditation by AELTC