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- Tasks: Be the friendly face of AD Williams, helping customers and ensuring their satisfaction.
- Company: Join a supportive team at AD Williams, dedicated to excellent customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while working in a dynamic team.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Flexible hours available, perfect for students balancing school and work.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our Customer Service Advisor’s identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, face to face, planning collection and deliveries, you will need to work as part of the site team. Main accountabilities for our Customer Service Advisor: Liaising with and updating customers throughout the repair process Courtesy car administration Insurance Company Portals Understanding how to handle all types of the Company claims processes and procedures – insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements To administer cash, credit card payments and banking To arrange deliveries and collections of vehicle with the relevant paperwork in place Filing and cleansing of systems and data To ensure all the offices and customer facing areas are clean and tidy To work together with recovery companies and loan car suppliers To make sure Customer Service Level Agreements are adhered to Key skills to be successful as…
Customer Service Advisor employer: AD Williams Accident Repair Centres
Contact Detail:
AD Williams Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Customer Service Advisor at AD Williams. Understanding the specific tasks, like liaising with customers and managing insurance claims, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasizes collaboration, think of examples from your past experiences where you successfully worked as part of a team to enhance customer satisfaction.
✨Tip Number 3
Prepare to discuss how you handle customer complaints or difficult situations. Being able to articulate your approach to maintaining a positive customer experience will set you apart.
✨Tip Number 4
Research AD Williams' values and work principles. Aligning your personal values with those of the company can help you convey your fit for the role and the organization during your conversation.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and skills required, such as customer interaction, administration tasks, and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, administration, and teamwork. Use specific examples that demonstrate your ability to meet customer expectations and work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with those of AD Williams and provide examples of how you have successfully handled customer interactions in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at AD Williams Accident Repair Centres
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Team Collaboration
Since teamwork is crucial for this role, be prepared to discuss how you have successfully worked with others in past experiences. Mention any collaborative projects or situations where you helped foster a supportive environment.
✨Understand the Claims Process
Familiarize yourself with the various types of claims processes mentioned in the job description. Being able to discuss these processes confidently will show that you are proactive and knowledgeable about the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer situations. Practice responding to scenarios where you had to manage customer expectations or resolve conflicts effectively.
