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For Companies At a Glance
- Tasks: Lead strategic initiatives and improve business operations through collaboration and technology-driven solutions.
- Company: Join Arch Capital Group, a collaborative and innovative company enabling progress for clients and communities.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development and inclusive leadership.
- Why this job: Be a key player in transforming business functions and driving productivity in a supportive culture.
- Qualifications: Bachelor's/Master's degree and experience in operations, underwriting, or business planning required.
- Other info: Opportunity to lead a small team and contribute to a Centre of Excellence.
The predicted salary is between 72000 - 100000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Role Summary and Purpose
The purpose of this role is to own articulation of Business function priorities/plans and align them to portfolio of operational initiatives that deliver business outcomes. The role will collaborate with business function leaders and multi capability execution teams to sponsor execution of initiatives for respective functions. The Head of Business Solutions acts as a key connector between underwriting, technology, and business operations, ensuring alignment with organisational goals. By leveraging insights and implementing technology-driven solutions, the leader will own the improvement agenda across Technology, processes, operations, drive productivity, and contribute to the overall success of the key functions across the organisation.
Key Tasks and Responsibilities
- Strategy and Planning: Collaborate with Business Function Leaders, Product/Class leaders, and Strategic Ops managers to translate business imperatives into strategic priorities and tactical improvement initiatives. Manage demand for strategic and tactical improvements, ensuring effective management of dependencies. Design and maintain traceability of business outcomes by partnering with execution functions such as Strategic Portfolio Management, IT, Process Excellence, Strategic Analytics, and Data Transformation. Assess the alignment of London Market and Lloyd's initiatives with AEIS priorities and identify required operational and tech initiatives to support underwriting and other functions across AEIS. Define short- and long-term operational and tech roadmaps in collaboration with IT and underwriting leaders. Integrate Strategic Analytics capabilities into operational workflows and advise on prioritisation of transformation initiatives.
- Execution: Drive improvements in underwriting, operations, and other functions with a focus on productivity and digitalisation. Design and embed operational KPI monitoring, tracking performance metrics and SLAs to identify areas for improvement. Facilitate cross-functional transformation efforts and serve as an Initiative Sponsor/Owner. Ensure successful delivery of key initiatives that implement technology and analytics-enabled workflows in collaboration with IT and other enabling functions. Partner with IT and Lean Deployment Specialists to implement automation strategies and technology-driven workflows.
- Triangulation CoE/Function: Establish a new function, including line management of a small team and matrix management of a wider execution team. Contribute to the development of the Triangulation Center of Excellence, positioning it as the central hub for people, processes, technology, and data to support enterprise-wide objectives. Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other operational functions.
- Inclusive Leadership and Team Development: Foster an inclusive work environment that values diverse perspectives and encourages collaboration. Coach and mentor team members to enhance their skills, performance, and career development. Create growth opportunities by identifying training needs and providing resources for professional development. Promote a culture of feedback and continuous improvement, empowering team members to share ideas and contribute to decision-making processes. Lead by example, demonstrating commitment to inclusivity and supporting team members' well-being and engagement.
Role Requirements & Skills
- Expertise across the entire insurance value chain (actuarial, pricing, underwriting, finance, claims, operations)
- Specialisation in one or more functions within the insurance sector
- Ability to assess operational and technological implications of strategic business plans.
- Effective communication of enterprise strategy and operational plans to stakeholders.
- Collaboration with IT and business partners to deliver customer-centric solutions.
- Capacity to lead large-scale transformation efforts.
- Focus on business outcomes and the ability to articulate business cases
- Strong People Leadership skills, fostering team collaboration and development.
- Proficiency in Microsoft Outlook, Word, Excel, and Teams is required
- Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups.
Qualifications
- Bachelor's / Master's Degree in related field
- Multiple years of experience in areas such as Operations, Underwriting, Business Planning, IT or similar fields.
Experience
- Deep knowledge of the London Market and Lloyd's.
- Business planning and execution aligned to business objectives and driving improvements.
- Proven track record of cross Functional Collaboration to ensure successful project delivery.
- Project management expertise with a track record of managing multiple initiatives simultaneously.
- Familiarity with implementing technology driven solutions and automation strategies.
- Proven ability to achieve business outcomes and support articulation of related business cases.
Head of Business Solutions | London, UK employer: Arch Capital Group
Contact Detail:
Arch Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Solutions | London, UK
✨Tip Number 1
Network with professionals in the insurance sector, especially those familiar with the London Market and Lloyd's. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in business solutions.
✨Tip Number 2
Familiarise yourself with the key technologies and tools used in the insurance industry, particularly those related to underwriting and operations. Being knowledgeable about automation strategies and technology-driven solutions will set you apart as a candidate.
✨Tip Number 3
Demonstrate your leadership skills by engaging in team projects or initiatives that focus on cross-functional collaboration. Highlight any experience you have in mentoring or coaching others, as this is crucial for fostering an inclusive work environment.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven improvements in previous roles. Be ready to articulate your approach to managing multiple initiatives simultaneously and how you’ve successfully aligned operational plans with strategic business objectives.
We think you need these skills to ace Head of Business Solutions | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business solutions, operations, and technology. Emphasise your leadership skills and any specific achievements that align with the role's requirements.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the insurance value chain and how your expertise can contribute to the company's goals. Use specific examples to demonstrate your ability to drive improvements and lead transformation efforts.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your documents logically to make a strong impression.
Highlight Collaborative Experience: Given the emphasis on collaboration in the job description, include examples of successful cross-functional projects you've led or participated in. This will showcase your ability to work effectively with diverse teams and stakeholders.
How to prepare for a job interview at Arch Capital Group
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities and expectations of the Head of Business Solutions role. Familiarise yourself with the key tasks, such as collaborating with business leaders and driving improvements in operations. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role requires strong people leadership skills, be prepared to discuss your experience in fostering team collaboration and development. Share specific examples of how you've coached or mentored team members and created an inclusive work environment.
✨Demonstrate Strategic Thinking
Highlight your ability to translate business imperatives into strategic priorities. Be ready to discuss how you've previously managed demand for strategic improvements and how you assess operational and technological implications of business plans.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves significant collaboration with IT and other business partners, prepare examples that showcase your experience in cross-functional teamwork. Discuss how you've successfully delivered customer-centric solutions and managed multiple initiatives simultaneously.
