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- Tasks: Lead a team of Lift Engineers to achieve business goals and ensure exceptional service.
- Company: Stannah is a family-owned leader in the global lift market, enhancing access and convenience since 1867.
- Benefits: Enjoy a competitive salary, profit share bonuses, 25 days holiday, and a company vehicle or car allowance.
- Why this job: Shape your team’s success while working in a supportive, inclusive environment with a strong company culture.
- Qualifications: Experience in the lift industry or similar service roles; relevant technical qualifications are desirable.
- Other info: This role involves travel across the South Midlands & Home Counties; a full UK driving licence is essential.
The predicted salary is between 36000 - 60000 £ per year.
Stannah is a proud leader of the global lift market, focused on the future and keeping our products at the cutting edge of safety and innovation. As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals.
Day to day, you will lead a team of skilled Lift Engineers working on industrial lifts, guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area. You will have the opportunity to shape and inspire your team, ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.
This job is a great opportunity for an experienced Lift Manager or Lift Engineer looking to progress into a management role. The successful candidate will be based from our Brackley Service Branch, however, travel throughout the South Midlands & Home Counties is to be expected; therefore, a full UK driving licence is essential.
You will receive a competitive salary and benefits package which includes a company car/car allowance.
Job Responsibilities:- Efficiently plan Lift Engineer workloads
- Manage absence, performance, and appraisals for the team
- Ensure compliance with all Health and Safety procedures
- Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 / NVQ Level 4 in Lift Engineering
- This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, making life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867, and today Stannah is a global business.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, treating all our job applicants fairly and with respect. Our employees are the heart of our business, and we take great care to create a working environment where everyone feels valued.
Benefits Include:- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme with matched contribution/salary sacrifice
- SimplyHealth Cash Plan for health costs
- Life Assurance Scheme
- Long Service award scheme with holiday benefit
- Company Benefits Discount Rewards Scheme
- Employee Assistance Programme to support well-being
- Enhanced maternity and paternity provision
- Free parking
- Company Vehicle or Car Allowance
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the lift industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the lift and service management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Stannah.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Since this role involves guiding Lift Engineers, showcasing your experience in team management and conflict resolution will be crucial.
✨Tip Number 4
Research Stannah’s company culture and values. Understanding their commitment to safety and innovation will allow you to align your responses during interviews, showing that you are a great fit for their team.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the lift industry or similar service sectors. Emphasise any management roles or technical qualifications that align with the Field Service Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams. Mention specific achievements related to operational excellence and customer service that demonstrate your fit for the role.
Highlight Relevant Qualifications: If you have NVQ Level 3 or 4 in Lift Engineering or similar qualifications, make them prominent in your application. This will show that you meet the job requirements and are serious about the role.
Showcase Your Understanding of Health and Safety: Since compliance with Health and Safety procedures is crucial for this role, include examples of how you've successfully managed safety standards in previous positions. This will demonstrate your commitment to maintaining a safe working environment.
How to prepare for a job interview at Stannah Group
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team of Lift Engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in motivating staff and achieving business goals.
✨Demonstrate Industry Knowledge
Familiarise yourself with the lift industry and Stannah's products. Be ready to discuss relevant technical knowledge, such as Planned Preventative Maintenance (PPM) and LOLER regulations. Showing that you understand the industry's challenges will impress your interviewers.
✨Emphasise Health and Safety Compliance
Health and Safety is crucial in this role. Prepare to talk about your experience with risk assessments and method statements. Discuss how you've ensured compliance with safety procedures in previous roles, as this will be a key part of your responsibilities.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if Stannah is the right fit for you.
