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For Companies IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
Qualifications and Skills:
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
2nd Line Engineer employer: Context Recruitment Limited
Join a leading construction engineering business in Sheffield as a 2nd Line Engineer, where you will thrive in a dynamic work environment that values innovation and teamwork. With a strong focus on employee development, we offer opportunities for growth and advancement, alongside a supportive culture that encourages collaboration and knowledge sharing. Enjoy the flexibility of a hybrid working model, competitive salary, and the chance to make a meaningful impact within a forward-thinking organisation.
Contact Detail:
Context Recruitment Limited Recruiting Team
