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- Tasks: Join us as a 2nd Line Engineer, solving tech issues and supporting our IT team.
- Company: Be part of a leading construction engineering business making waves in the industry.
- Benefits: Enjoy a hybrid work model with 4 days onsite and 1 day WFH, plus competitive pay.
- Why this job: This role offers hands-on experience, collaboration, and the chance to support VIPs.
- Qualifications: Microsoft certifications are a plus; experience with ITSM systems is essential.
- Other info: You'll be working in a dynamic environment with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support various software packages and hardware * Perform Active Directory administration and deploy software via Endpoint Manager * Support SIP/VOIP telephony and video conference systems * Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM …
2nd Line Engineer employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarize yourself with ITSM systems, especially ServiceNow, as this is crucial for managing workflows. Consider taking a quick online course or tutorial to get a better grasp of its functionalities.
✨Tip Number 2
Brush up on your Active Directory administration skills. Being able to demonstrate your knowledge in user management and group policies can set you apart from other candidates.
✨Tip Number 3
Since the role involves supporting mobile devices, make sure you're comfortable with both iOS and Android platforms. Having hands-on experience with these devices will be beneficial during the interview.
✨Tip Number 4
Highlight any experience you have with SIP/VOIP telephony systems. If you’ve worked on video conferencing setups, be ready to discuss specific challenges you faced and how you resolved them.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a 2nd Line Engineer. Focus on your technical support experience, familiarity with ITSM systems like ServiceNow, and any certifications you may have.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully resolved technical issues or supported users, and how you can contribute to their IT department.
Showcase Technical Skills: Clearly list your technical skills related to hardware and software support, Active Directory administration, and mobile device configuration. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Context Recruitment Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've successfully diagnosed and resolved issues, especially in a 2nd line support context.
✨Familiarize Yourself with ITSM Tools
Since the role involves managing workflows through an ITSM system like ServiceNow, make sure you understand how these tools work. If you have prior experience, be ready to share how you used them to improve efficiency.
✨Demonstrate Your Communication Skills
As you'll be providing support to VIPs and other users, effective communication is key. Practice explaining technical concepts in simple terms and be ready to showcase your customer service skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical scenarios or challenges. Think about past experiences where you had to prioritize tasks or collaborate with team members to resolve issues.
