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- Tasks: Manage IT systems across multiple hotels, ensuring seamless operations and guest satisfaction.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team driving tech innovations in a historic hotel group.
- Qualifications: 3-5 years in IT operations, with expertise in hospitality systems and network management.
- Other info: Opportunity for career growth and access to various employee support programmes.
The predicted salary is between 36000 - 54000 £ per year.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Life Style Hotel in the Summer of 2026.
We are currently recruiting for an Assistant ICT Manager. The ICT Assistant Manager (Cluster Role) will have in-depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.
The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.
Key responsibilities- ICT Infrastructure & System Management
- Cluster IT Strategy & Coordination
- Support & Trouble shooting
- Network & Security Management
- IT Budgeting & Asset Management
- Team Leadership & Development
- Compliance & Standard
- Minimum 3-5 years of experience in IT operations, with at least 2-3 years.
- Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.
- Expertise in property management systems (PMS), POS systems, and guest service platforms.
- Strong understanding of network architecture, security protocols, and cloud-based services.
- Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
- Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
- Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Free meals on duty
- Uniform & Dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Sabbatical leave (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme - Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements, Legal Assistance & Financial Assistance, Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
Assistant It Manager employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant It Manager
✨Tip Number 1
Familiarise yourself with the specific ICT systems used in the hospitality industry. Understanding property management systems (PMS) and point of sale (POS) systems will give you an edge during interviews, as you'll be able to discuss how your experience aligns with their needs.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums where you can connect with current employees at Imperial London Hotels. This could provide you with insider knowledge about the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in managing IT infrastructure across multiple locations. Highlight any previous roles where you successfully coordinated IT strategies for a cluster of properties, as this is a key responsibility for the Assistant ICT Manager position.
✨Tip Number 4
Showcase your ability to train non-technical staff on using hospitality systems. Be ready to share examples of how you've effectively communicated complex IT concepts to team members in the past, as this skill is crucial for enhancing guest satisfaction.
We think you need these skills to ace Assistant It Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant ICT Manager position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in IT operations, particularly within the hospitality sector. Mention specific technologies and systems you have worked with that align with the requirements listed in the job description.
Showcase Certifications: If you have relevant certifications such as ITIL, PMP, or CISSP, be sure to include these in your application. Highlighting your qualifications can set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the needs of Imperial London Hotels Group. Use specific examples to demonstrate how you can contribute to their ICT strategy and enhance guest satisfaction.
How to prepare for a job interview at Imperial London Hotels
✨Showcase Your IT Experience
Make sure to highlight your 3-5 years of experience in IT operations, especially within the hospitality sector. Be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Understand the Company Culture
Imperial London Hotels has a unique heritage and culture. Research their history and values, and be ready to explain how you can contribute to their ongoing evolution and modernisation.
✨Demonstrate Technical Knowledge
Familiarise yourself with property management systems, POS systems, and guest service platforms. Be ready to discuss your understanding of network architecture and security protocols, as these are crucial for the role.
✨Prepare for Team Leadership Questions
As an Assistant ICT Manager, you'll need to lead and develop a team. Think of examples where you've successfully trained non-technical staff or led a project, and be ready to share these experiences during the interview.
