Colleague Communications Manager, COO

Department: Marketing and Communications

Location: Liverpool, GB, L3 1NW

Date: 25 Mar 2025

Rathbones provides individual investment and wealth management services for private clients, charities, trustees, and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth. Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

The Role

As an experienced internal communications manager, you will partner with the COO organisation to drive its internal communications activity. You will keep colleagues informed, both within the COO organisation and throughout the wider business, facilitating the updates they need to perform their day-to-day duties and driving high levels of understanding, connection, and engagement.

Outcomes of the Role

• Together with senior leaders and key stakeholders from the COO organisation, you will activate a targeted colleague communications strategy and manage the day-to-day delivery of clear, effective and engaging communication across the business.
• Draw on the company narrative through end-to-end production, distribution and amplification of high-impact communications to key colleague audiences, in partnership with a range of stakeholders from across the business.
• Manage a modern and integrated mix of channels and content formats as you use them to execute colleague engagement campaigns, in-person and virtual events, and more.
• Develop and deliver communication plans that support a range of initiatives from across the COO business, including operations, technology, change and transformation workstreams.
• Act as a trusted communications adviser to the business, managing the communication needs of senior leaders while nurturing and building relationships on behalf of our team with all the necessary stakeholders.
• Work with the COO senior leadership team and with the wider Colleague Communications team to maintain and regularly improve a rigorous planning, production and measurement process for the internal communications function.

Knowledge, Skills and Experience

• Experience in the Wealth and Asset Management industry, and more broadly in the Financial Services sector (this is an advantage, but is not required).
• Proven experience in internal communications roles, developing and successfully activating colleague communications strategies in large organisations.
• Tech-savvy and data-driven, with an ability to activate and measure campaigns factoring in a wide range of channels and formats, including SharePoint as well as modern experiences like social intranets.
• A solid understanding of and experience in creative production principles, with an ability to visually express content with minimal creative team support (including video and event production).
• Great storytelling, writing and presentation skills, with considerable experience in crafting compelling narratives.
• Meticulously organised, very attentive to detail and highly flexible with changing requirements, with a proven ability to balance multiple ongoing campaigns and projects.
• A proven ability to influence stakeholders across the business.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.