Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery and enhance customer experience in the transport sector.
- Company: GTS Transportation is a key player in providing seamless rail services.
- Benefits: Enjoy competitive salary, pension scheme, 33 days holiday, and free travel perks.
- Why this job: Shape the future of transport while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in service delivery, strong decision-making, and excellent communication skills required.
- Other info: Flexible full-time role with on-call requirements in Basildon/Kent area.
The predicted salary is between 36000 - 60000 £ per year.
Join GTS Transportation as a Service Delivery Manager.
Location: Basildon/Kent area
Schedule: Full-time, flexible across 7 days with on-call requirements
Are you ready to lead and shape the future of service delivery in the transport sector? GTS Transportation is seeking an experienced Service Delivery Manager to drive operational excellence and ensure a seamless, customer-focused rail service.
What You’ll Do:
- As a pivotal member of our management team, you will oversee and enhance our timetable delivery, ensuring resourcing and service interventions provide the highest level of customer experience.
- You will also take the lead in authorising and controlling all train movements at our client’s Depots.
Key Responsibilities:
- Provide dynamic leadership during peak service times, ensuring safe and effective decisions that enhance performance and customer satisfaction.
- Build and maintain strong relationships with key stakeholders, including Network Rail's operational and maintenance teams.
- Manage day-to-day operations within the Service Delivery Centre and Depots, ensuring efficient resource management and exceptional customer service.
- Develop and motivate a high-performing Service Delivery team, fostering a culture of continuous learning and improvement.
- Lead the oversight and implementation of service delivery change programs, driving operational excellence and efficiency.
- Collaborate with senior leadership to design and implement standardised processes and checklists that support operational success.
- Deputise for the Head of Service Delivery when required.
What We’re Looking For:
- Proven leadership and service delivery experience, with a strong focus on performance and team management.
- Excellent decision-making and problem-solving skills, with the ability to perform under pressure.
- Strong understanding of railway operations, safety standards, and service management.
- Exceptional communication skills, with the ability to influence and motivate teams and stakeholders.
- Knowledge of depot operations and rolling stock management (desirable).
- Competency in IT systems and adaptable to new technologies.
- Assessor qualifications (desirable).
What We Offer:
- Competitive salary package.
- Final salary pension scheme.
- 33 days of holiday, inclusive of bank holidays.
- Free travel on our client’s services and discounted travel across the National Rail network.
- Access to an exclusive online benefits portal.
To apply please send your CV to (url removed).
Service Delivery Manager employer: GTS International
Contact Detail:
GTS International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the transport sector, particularly in service delivery. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the railway operations field. Attend industry events or join relevant online forums to connect with current Service Delivery Managers. These connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved service delivery in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research GTS Transportation's values and recent projects. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their work can set you apart from other candidates.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership. Emphasise your achievements in managing teams and improving customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and requirements outlined in the job description. Use examples from your past experiences to demonstrate how you meet their needs, particularly in decision-making and problem-solving.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Service Delivery Manager role, such as communication, team management, and knowledge of railway operations. Make sure to provide concrete examples of how you've successfully applied these skills in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at GTS International
✨Showcase Your Leadership Skills
As a Service Delivery Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, especially during peak times. Highlight your decision-making process and how it positively impacted performance and customer satisfaction.
✨Understand Railway Operations
Familiarise yourself with railway operations and safety standards. Be ready to discuss your knowledge of depot operations and rolling stock management, as this will demonstrate your expertise and commitment to the role.
✨Build Rapport with Stakeholders
Strong relationships with stakeholders are key in this role. Think about how you can convey your communication skills during the interview. Prepare to discuss how you've influenced and motivated teams and stakeholders in previous positions.
✨Demonstrate Problem-Solving Abilities
The ability to perform under pressure is essential. Prepare scenarios where you've faced challenges and how you resolved them effectively. This will show your potential employer that you can handle the demands of the job.
